StateJobsNY

NY HELPNo

AgencyLabor, Department of

TitleProject Coordinator/Ombudsperson- Albany

Occupational CategoryAdministrative or General Management

Salary GradeNS

Bargaining UnitM/C - Management / Confidential (Unrepresented)

Salary RangeFrom $48.75 to $48.75 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 25%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County New York

Street Address 1220 Washington Avenue

Building #12

City Albany

StateNY

Zip Code12240

Minimum Qualifications MINIMUM QUALIFICATIONS

A Bachelor’s degree or higher and five years of experience in the following or equivalent areas: business, human resources, employee relations, or conflict resolution focused on meeting business needs. Experience analyzing businesses or organizations, by documenting its systems and processes, assessing its business model, identifying vulnerabilities and devising solutions.

Four additional years of specialized experience OR and Associate’s degree and two years of experience may substitute for a Bachelor’s degree. J.D. or Master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.

Experience analyzing businesses or organizations, by documenting its systems and processes, assessing its business model, identifying vulnerabilities and devising solutions.

PREFERRED QUALIFICATIONS:

• Strong listening, interpersonal and communication skills
• Critical thinking, analytical or negotiation skills
• Strong customer service background
• Conflict resolution skills
• Experience working with private sector businesses
• Advocacy experience
• Ability to initiate and maintain relationships across a diverse set of stakeholders

Duties Description STANDARD DUTIES: The Project Coordinator/Ombudsperson is responsible for oversight and providing support and conducting activities related to the operation of the NYS DOL Business Engagement Office. The incumbent will participate in the planning and implementation of new initiatives and manage employee teams through the changes and should be a strategic thinker who can develop detailed plans and comprehensive execution strategies for DOL priorities to achieve program goals. The incumbent will:

• Work with businesses and organizations that partner with NYS DOL to explore, identify, and assist them in determining options to help resolve conflicts, problematic issues and/or business concerns.
• Use of systematic inquiry and independent judgement to bring concerns to the attention of NYS DOL for resolution.
• Respond to escalated cases received from businesses ensuring that swift action is taken, and confirmation of resolution documented.
• Ensure quality and content of response to businesses is met, providing thorough and actionable feedback for process improvement to business engagement team.
• Facilitate proactive engagement of NYS business across the spectrum of DOL Divisions (UI, Worker Protection, DEWS, Labor Standards…etc.).
• Collaborate with Communications division to standardize digital presence (website, messaging) for business interface.
• Serve as the subject matter expert in business engagement protocols to execute, maintain and improve systems, programs, or processes and train for DOL staff that engage with businesses.
• Establish working relationships with statewide business advocacy groups and businesses, and address/report any of their concerns.
• Re-engineering operations and processes, developing new strategies, and leading change initiatives.

Some positions may require additional credentials or a background check to verify your identity.

Name Tina Brownell

Telephone 5184571020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street Building 12 W. Averell Harriman State Office Campus

Room 561

City Albany

State NY

Zip Code 12240

Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.

To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID# 112712 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.