StateJobsNY

NY HELPNo

AgencyLabor, Department of

TitleSenior Employment Security Clerk - Albany

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $37507 to $46103 Annually

Employment Type Full-Time

Appointment Type Provisional

Jurisdictional Class Competitive Class

Travel Percentage 20%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Harriman State Office Campus, Building 12

1220 Washington Avenue

City Albany

StateNY

Zip Code12240

Minimum Qualifications MINIMUM QUALIFICATIONS

Candidates reachable on the Civil Service Eligible list(s) will be canvassed. However, you may also apply if you are eligible for appointment by one of the following qualifications:

70.1 TRANSFER QUALIFICATIONS:
One year of permanent, contingent-permanent, or 55b/c service in a title Grade 7 or higher determined to be similar by Civil Service.

Note: For 70.1 transfers, a comprehensive list of titles approved for transfers is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

PROVISIONAL QUALIFICATIONS: One year of permanent, contingent-permanent, or 55b/c service in a clerical or keyboarding title Grade 5 or higher.

OR

Candidates who meet the Open-Competitive minimum qualifications below:
1. 60 or more college semester credit hours AND one year of full-time work experience in customer service;*
OR
2. A high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service.*

*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

IMPORTANT: It is essential that you describe your qualifying education and experience as completely as possible on your resume and cover letter. Describe in detail the kind of service and information you provide to the general public.

The appointed candidate would have to take, pass and be reachable on the next holding of the examination to be appointed permanently.

NOTE: Your degree, high school diploma or equivalency diploma must have been awarded by a college, university, high school or educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree or high school diploma was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency.


55b/c:
This position may be designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/55c letter when applying.

PREFERRED QUALIFICATIONS:
Ability to initiate and maintain relationships across a diverse set of stakeholders.

Duties Description STANDARD DUTIES:
The Senior Employment Security Clerk duties will include but are not limited to the following:
• Serve as a central point for disseminating general information about the 599 program to UI customers
• Responsible for handling all in-bound calls on a continuous basis
• Perform a variety of functions related to the processing and review of 599 applications
• Manage correspondence
• Preparing documents for imaging
• Updating customer records using the Mainframe and OSOS systems
• Assist with various office functions


TO APPLY: To be considered for this position, a review of your state history is needed. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office will contact you via phone.

Additional Comments Pending Funding Approval

Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments.

Some positions may require additional credentials or a background check to verify your identity.

Name Olivia Labay

Telephone 518-457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street Department of Labor/Personnel

Harriman State Campus, Building 12, Room 561

City Albany

State NY

Zip Code 12240

Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.

To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #112848 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.