StateJobsNY

NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 1

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $49202 to $62806 Annually

Employment Type Full-Time

Appointment Type Provisional

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address WA Harriman Campus

Bldg 8

City Albany

StateNY

Zip Code12227

Minimum Qualifications If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following:

Eligibility for appointment:
a) Employees who are currently serving in the same title are eligible for reassignment without change in title or status;
b) Candidates reachable on the appropriate eligible list for this title and location;
c) Employees eligible for transfer;
d) This position may be filled as a one or two-year traineeship
OR Provisional Appointment: In the event that an eligible list for this title does not exist, or has less than three acceptors, a candidate that meets the below minimum qualifications may also be eligible:
You must have an associate degree or higher or 60 or more semester credit hours.

Note: Provisional appointments are made pending an exam and will be revoked if the selected candidate is not immediately reachable on the eligible list resulting from the next holding of the exam

Duties Description This position may be in-person, or partially remote and partially in-person, however this is subject to change.

The Business Tax Bureau is comprised of four tax programs, Corporation Tax, Sales Tax, Payroll Tax, and Miscellaneous Tax. Within each of our taxes we have a program development unit and an operations unit. The program development unit functions are to monitor, develop, test, and implement changes to tax processing and payment systems. The operations unit functions are to ensure the accuracy of return information and payment data reported by completing return exceptions or addressing taxpayer protests. This position may be assigned to either unit.
Under the supervision of a Taxpayer Services Specialist 2, the incumbent may perform activities including but not limited to the following:?
• Assist in the development and execution of test conditions by participating in a range of test activities from preparing test documents and conditions, reporting test results to analyzing defects and recommending solutions.
• Work with employees at all levels and perform analysis of taxpayer reported issues, system issues or limitations, etc. and recommend solutions to resolve the issue.
• Assist taxpayers or their representatives by responding to protests and inquires either written or by telephone. Effectively educate the taxpayer or representatives to realize the resolution of the question or protest.
• Answer complex questions and provide technical assistance for the day-to-day activities of a unit.
• Resolve complex reconciliations of taxpayer accounts including but not limited to, account adjustments, error corrections, credit payments, refunds and liabilities, computation of tax penalties/liabilities and interest due on tax returns.
• Understand and logically explain complex technical requirements and provisions to taxpayers and/or tax practitioners, to encourage voluntary compliance.
• Provide guidance as a technical instructor in formal classroom and/or on-the-job training sessions.
• Understand and communicate tax law and regulations from various tax law publications, Departmental databases, and other related materials such as court decisions, rulings, tax forms and schedules.
• Create and analyze various reports, using information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases.
• Assist with database and SharePoint development, programming, and maintenance.
• Communicate verbally and in writing; in a clear, concise, and professional manner, with all levels of staff throughout the Department and other agencies, taxpayers and their representatives, internal and external customers and with third party vendors.
• Demonstrate initiative, self-motivation, a strong work ethic, a commitment to the success of assignments, and the ability to work well in a team environment as well as independently.
• Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, defect tracking, and other tools to effectively complete assignments.
• Perform with the highest level of integrity, acting within the department’s code of conduct; state ethics laws; and department policies.
• Adhere to the Department’s time and attendance rules and regulations.

Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.

Some positions may require additional credentials or a background check to verify your identity.

Name Robert V Carpinello

Telephone 15184511561

Fax

Email Address robert.carpinello@tax.ny.gov

Address

Street WA Harriman Campus

Bldg 9 Room 256

City Albany

State NY

Zip Code 12227

Notes on ApplyingThe Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.