StateJobsNY

NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 1

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $49202 to $62806 Annually

Employment Type Full-Time

Appointment Type Provisional

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address WA Harriman Campus

Bldg 8

City Albany

StateNY

Zip Code12227

Minimum Qualifications If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following:

Eligibility for appointment:
a) Employees who are currently serving in the same title are eligible for reassignment without change in title or status;
b) Candidates reachable on the appropriate eligible list for this title and location;
c) Employees eligible for transfer;
d) This position may be filled as a one or two-year traineeship
OR Provisional Appointment: In the event that an eligible list for this title does not exist, or has less than three acceptors, a candidate that meets the below minimum qualifications may also be eligible:
You must have an associate degree or higher or 60 or more semester credit hours.

Note: Provisional appointments are made pending an exam and will be revoked if the selected candidate is not immediately reachable on the eligible list resulting from the next holding of the exam

Duties Description This position may be in-person, or partially remote and partially in-person, however this is subject to change.
The Processing and Shared Services Bureau is comprised of operational and support staff that perform a variety of functions for the Returns Processing Center. Staff within operational units perform high speed document processing, remittance depositing, data entry, electronic form insertion, and exception work for multiple taxes. Support staff ensure the tax processing systems within the Returns Processing Center are running efficiently and without interruption.
Under the supervision of a Taxpayer Services Specialist 2, the incumbent may perform activities including but not limited to the following:?
• Provide guidance to a team and/or other subordinate staff who process taxpayer return filings or payments and may individually handle more complex cases.
• Effectively communicate information, by correspondence or telephone to ensure the accurate processing of taxpayer filings or payments with internal and external stakeholders.
• Provide staff with technical assistance, guidance, and training in the methods, processes, policies and procedures used to data capture and process the various types of return filings and payments of the Unit.
• Assist in the development and implementation of new or revised procedures.
• Identify training needs and may personally develop and conduct formal classroom, video, or on-the-job training for staff.
• Evaluate and monitor unit workflow to ensure unit and bureau quality and timeliness objectives are met.
• Identify trends, delays and problem areas from production reports and inform unit management of findings.
• Create written and oral reports and spreadsheets for management.
• Test system changes that impact data or reports including the development of all the test cases and conditions, the execution of them, and assist with defect creation and analysis
• Participate in the testing of 2D barcoded vendor submissions to ensure compliance with the department’s specifications.
• Assist the Returns Processing Center Support Staff, Information Technology Services Staff, software vendor, and program areas to resolve network, server, security, database, system access, hardware, desktop software, virtual PCs, and similar type issues
• Perform with the highest level of integrity, acting within the department’s code of conduct; state ethics laws; and department policies.
• Adhere to the Time and Attendance rules and regulations of the Department.

Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.

Some positions may require additional credentials or a background check to verify your identity.

Name Robert V Carpinello

Telephone 15184511561

Fax

Email Address robert.carpinello@tax.ny.gov

Address

Street WA Harriman Campus

Bldg 9 Room 256

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified candidates should submit a letter of interest, resume including current title and your unofficial transcripts. Please reference the vacancy ID number, and the title of this position in your response to this posting.
Your social security number may be required to verify your
eligibility.