Minimum Qualifications An Associate Degree, or equivalent college degree, in a relevant field of study and 3 years of experience in either: 1) direct provision of services which includes the care, assessment, treatment, case planning, quality assurance, incident review or investigation, for person in facilities or programs covered by the Protection of People with Special Needs Act of 2012; or 2) the development, implementation or administration of a program which provides quality assurance, conduct incident reviews, investigate, or treat in facilities or programs covered by the Protection of People with Special Needs Act of 2012, OR a Bachelor’s Degree, or equivalent college degree, in a relevant field of study and 1 year of same experience mentioned above.
*Please note that you may have to abide by certain restrictions related to any employment outside of the Justice Center.
Duties Description This position is required to staff the 24-hour a day, seven days a week hotline. Various shifts are available to be discussed at interview. Employees will perform the following duties:
• Receive information pertaining to allegations of abuse and/or neglect and/or significant incidents involving vulnerable persons from mandated reporters and others and make decisions to ensure the health and safety of the individuals who are the focus of the alleged abuse/neglect.
•Interview callers to elicit essential information from the reporter, including the problem, allegation and complaint, names and addresses of the parties involved, and any other details and/or information relevant to the alleged incident.
•Determine the immediacy and type of response needed based on the information received and on an initial risk assessment; ensure that appropriate and immediate protections have been implemented, and confirm all appropriate notifications are completed in accordance with applicable requirements.
•Evaluate reported allegation to determine if information is sufficient to constitute a reportable incident; redirect caller(s) to other appropriate agencies or entities when necessary.
•Document all aspects of the information received, the action(s) taken and the assessment conducted.
Additional Comments The New York State Justice Center for the Protection of People with Special Needs (Justice Center) is charged with protecting over one million New Yorkers under the care or jurisdiction of six state agencies. The following list outlines several of the Justice Center’s key responsibilities:
• Advocate on behalf of individuals with disabilities and provide oversight of quality of care.
• Operate a centralized, statewide 24-hour hotline and incident reporting system staffed by trained personnel.
• Operate a statewide register that contains the names of individuals found responsible for egregious or repeated acts of abuse or neglect.
• Centralize and perform functions relating to criminal history background checks.
• Investigate serious allegations of abuse and neglect.
• Prosecute criminal acts of abuse and neglect.
• Analyze abuse patterns and trends in order to prevent future occurrences.
NOTE: You are advised that, should you accept a job offer with this agency, you may be required to be fingerprinted and pay for the cost of the fingerprinting fee.
Some positions may require additional credentials or a background check to verify your identity.
161 Delaware Avenue
Notes on ApplyingPlease submit cover letter along with a clear and concise resume to jc.sm.HRresumes@justicecenter.ny.gov detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Vacancy ID number for which you are applying.