Review Vacancy
AgencyGeneral Services, Office of
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $46529 to $77912 Annually
Appointment Type Contingent Permanent
Minimum Qualifications CURRENT STATE EMPLOYEES:
Current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 11/12 or above and eligible for transfer under Section 70.1, 70.4, or 52.6 of the Civil Service Law.
70.4 Transfer: Candidates must have one year of permanent competitive or 55b/c service at the Grade 11/12 or above AND possession of a bachelor’s degree; AND standing on the Professional Careers Opportunities (PCO) or Public Administration Traineeship Transition (PATT) eligible lists.
PCO Candidates: Individuals with a score of 100 or above on the Professional Career Opportunities (PCO) eligible list are encouraged to apply.
Successful completion of a two-year traineeship leads to appointment as a BSC Analyst 1, SG-18.
GENERAL PUBLIC CANDIDATES:
Individuals who possess a bachelor’s degree or higher AND have 55b/c eligibility are encouraged to apply. If applying using your 55b/c status, please provide a copy of your current 55b/c eligibility letter.
PCO Candidates: Individuals with a score of 100 or above on the Professional Career Opportunities (PCO) eligible list are encouraged to apply.
Successful completion of a two-year traineeship leads to appointment as a BSC Analyst 1, SG-18.
Duties Description The incumbent of this position will be assigned to one of the Business Services Center Finance service lines. Duties of this position include, but are not limited to the following:
• Responsible for the work performed by the staff within an assigned service line, coaching and directing staff in the performance of their day-to-day duties.
• Disseminating technical assistance to staff engaged in assisting customers, agencies, and their vendors, overseeing the most difficult and complex issues.
• Maintaining a comprehensive understanding of various BSC systems, such as SFS and FileNet,
including the ability to run reports.
• Maintaining a comprehensive understanding of laws, rules and regulations as appropriate for your
service line, and how to effectively apply them in diverse situations.
• Monitoring performance metrics, evaluating and developing corrective measures when necessary.
• Providing support and advice to the entire unit on the most complicated requests.
• Conducting both written and telephone communications and preparing correspondence to customers, vendors, program administrators and others regarding requesting information, the giving of assistance or advice, and the answering of questions.
• Providing guidance, technical assistance and training to customer agencies and/or vendors to facilitate the appropriate processes, ensuring all control requirements are met.
• Developing and implementing Standard Work protocols in your unit and soliciting feedback from staff on necessary changes and improvements.
• Leading and participating in team huddles and sharing your ideas and insights with staff.
• Performing all duties with a “continuous improvement” mindset, offering ideas and solutions to coworkers.
• Interacting with customers (telephone, email, in person) in a respectful, helpful manner, and actively listening to issues and guide them through appropriate solutions.
• Taking a lead role in providing the best possible customer service while keeping the BSC’s and the State of New York’s needs in perspective.
Additional Comments NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.
The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HRresumes@ogs.ny.gov
Address
Street NYS Office of General Services, HRM
31st Floor Corning Tower, Empire State Plaza
Notes on ApplyingPlease submit a cover letter and/or resume detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID number of each position you are applying to.