Review Vacancy
AgencyTaxation & Finance, State
TitleTaxpayer Services Representative 1
Occupational CategoryOther Professional Careers
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $43648 to $53490 Annually
Minimum Qualifications The selected candidate must be eligible for 70.1 transfer in accordance with the provisions of Civil Service Law, Rules and Regulations; or 55b/c eligible.
Duties Description The Taxpayer Services Representative 1 must be able to perform the following essential functions:
• Demonstrate strong organizational skills and attention to detail, maintain thorough documentation and have the ability to meet deadlines.
• Possess strong customer service skills with the ability to interact with internal and external customers, including state agency personnel as it relates to assisting in payment/problem resolution.
• Perform daily reconciliation of bank reports; interface with various bank websites and make inquiries regarding check status.
• Manipulate an alphanumeric keyboard and navigate various PC systems and resource tools to review and/or update databases and spreadsheets; enter and retrieve data; create documents and electronic mail; develop, prepare and generate specific reports.
• Open and process mail.
• Participate in special projects as needed.
• Adhere to the Department's time and attendance rules and regulations.
This position is at Treasury's downtown offices, located at 110 State Street, Albany, NY. Parking may be available at the Office of General Service's peripheral parking lots.
Additional Comments New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination based on age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.
Some positions may require additional credentials or a background check to verify your identity.