Review Vacancy
AgencyPeople With Developmental Disabilities, Office for
TitleProgram Operations Specialist 1
Occupational CategoryHealth Care, Human/Social Services
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $64296 to $80938 Annually
Minimum Qualifications MINIMUM QUALIFICATIONS:
Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title. OR Transfer: Candidates must have permanent competitive status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4 or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades. The position may be filled at the Program Operations Specialist Trainee 1 level equated to SG-13, ($46,529), Program Operations Specialist Trainee 2 level equated to SG-14 ($49,202) or full performance Program Operations Specialist 1 SG-18 ($61,270), based on education and experience. Candidates hired at the trainee level will be advanced to the full performance Program Operations Specialist1 SG-18 following the successful completion of the traineeship.
Duties Description POSITION DESCRIPTION:
The Program Operations Specialist 1 will serve as the Standards and Service Delivery Specialist and will report to the Director of
Quality Improvement. The position provides training, guidance, and technical assistance to all staff on completing service delivery
documentation and being prepared for recertification visits. The position provides ongoing evaluation of services provided to individuals
with developmental disabilities by state-operated facilities and programs; conducts studies to evaluate program needs, processes,
outcomes, impacts, costs/benefits, effectiveness, and individuals’ satisfaction; collects, reviews, and analyzes quantitative and
qualitative data related to programmatic services; recommends programmatic improvements based on analyses; assists in the
development and modification of survey instruments and data collection systems; and develops, updates, and maintains program
evaluation protocols, Standards of Practice, and procedures. The position is vital to the core mission of the agency as it is a primary
source of support for all aspects of operations and conformance to regulations. This position also works closely with the Medicaid
Compliance Liaison to improve billing outcomes.
PRIMARY DUTIES AND RESPONSIBILITIES:
• Conducts weekly in-person site visits to assess for survey readiness for all programs in the community.
• Reviews and evaluates program and treatment records. Observes and interviews staff and individuals to determine quality of
service delivery.
• Completes a thorough assessment and evaluation of documentation errors and other concerns during these visits.
• Completes a comprehensive report with documentation support, identifying merits, deficiencies, and areas of non-compliance.
• Provides site-specific enhanced monitoring based on citations from previous reviews, incident trends, and/or other concerns.
• Reviews newly implemented Standards of Practice, procedures, and forms to assess effectiveness.
• Conducts regular analysis of processes with low quality rates and develops guidance to improve outcomes, including but not
limited to reducing cycle time to receive documents and reducing the total amount of revenue loss due to documentation
issues.
• Reports training needs to the Habilitation Specialist Clinical Coordinator and potential billing concerns to the Medicaid
Compliance Liaison.
• Maintains expert, up-to-date knowledge of standards, laws, rules, and regulations and provides consultation to various team to
apply those at the program.
• Educates and provides support to all staff and residential leadership on service documentation standards and effective
implementation of standards.
• Works with teams to obtain primary and secondary documentation to pass a Medicaid claim as needed.
• Serves as the back-up HCBS Waiver Coordinator.
• Assists with the development of a training manual for the department, unit, and/or specific job responsibilities.
• Facilitates applicable New Employee Orientation training.
• Presents written and oral communication in a professional manner consistently.
• Maintains a good time and attendance record, notifies supervisor of any absences, and covers for other staff as agreed upon during requests for time off.
• Ensures that a meeting is held, and all information needed to complete tasks is provided to designated back-up staff prior to all scheduled time off.
• Completes all required trainings.
• Performs additional tasks as assigned by supervisor.
Additional Comments Please note:
• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.
• The assignment of PS&T employees will be made in accordance with the Memorandum of Understanding between PEF and Hudson Valley DDSO regarding the posting of job vacancies.
• In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your employment.
• OPWDD is an Equal Opportunity/Affirmative Action Employer.
• If you are employed by state government, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice
• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA). If an employee believes that they need a reasonable accommodation, they should contact the NYS OPWDD Workforce and Talent Management Central Office at (518) 473-4785 or Email at accommodationrequests@opwdd.ny.gov to obtain information and RA forms.
• Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide their current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
• OPWDD is committed to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas, and talent that our employees bring to their work. This speaks to our culture and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs.
Some positions may require additional credentials or a background check to verify your identity.