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Review Vacancy

Date Posted 10/16/23

Applications Due12/31/23

Vacancy ID141708

AgencyHuman Rights, Division of

TitleProgram Aide

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $50347 to $61330 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Kings

Street Address 55 Hanson Place

Room 900

City Brooklyn


Zip Code11217

Minimum Qualifications • Individuals must be employed by New York State to be eligible to apply for this position.

• Candidates must have permanent status as a Program Aide, Grade 13, and be eligible for lateral transfer; OR be eligible for transfer under Section 70.1 of the Civil Service Law. Section 70.1 allows a permanent, competitive class employee, who has at least one year of permanent service in a qualifying title, such as Program Aide, Accountant Aide, or Administrative Assistant 1, to transfer to a Program Aide (Spanish Language) via Section 70.1.

• Provisional Appointment: You must be a qualified employee of New York State and have had one year of permanent service in a position allocated to Grade 5 or higher. When the next Civil Service examination for the title is held, the provisionally appointed employee must sign up for the examination and achieve a reachable score in order to become permanent.

Duties Description • Conducts an interrogatory and ascertains whether an individual has the jurisdictional basis to file a complaint.
• Perform in-person/telephone intake of new complaints and enter new mail-in complaints into CMS
• Respond to walk-in/phone/written inquiries regarding the HRL and pending complaints in the office
• Process and distribute case-related mail/document gathering.
• Assist Human Rights Specialists in preparing /gathering evidence in complaint files
• Facilitate the conciliation of complaints by assisting Complainants/Respondents in arriving at a mutually agreeable resolution to the complaint.
• Under the guidance of Human Rights Specialists 1 and 2, schedule investigative activities
• Utilizes the Case Management System (CMS) to document and track investigative progress of complaints, schedule interviews, and generate forms.
• Conducts inventory of all physical case files in the unit/office
• Other title-appropriate duties may be assigned.

Additional Comments This position is open only to current NYS employees.

Some positions may require additional credentials or a background check to verify your identity.

Name Janaire Malloy, Director of Human Resources Management


Fax (718) 741-3214

Email Address


Street One Fordham Plaza

4th Floor

City Bronx

State NY

Zip Code 10458


Notes on ApplyingPlease submit resume along with a cover letter.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via e-mail at

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