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Review Vacancy

Date Posted 11/02/23

Applications Due03/30/24

Vacancy ID143111

AgencyState Comptroller, Office of the

TitleOffice Assistant 1, Item 00243(4 Vacancies)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade06

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $16.36 to $16.36 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 40

Workday

From 7 AM

To 8 AM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Office of the New York State Comptroller

800 N. Pearl Street

City Menands

StateNY

Zip Code12204

Minimum Qualifications Preferred Qualifications:
The preferred qualifications for these temporary hourly positions are:
• Good computer skills.
• Customer service experience.
• Experience working in teams.
• Good communication skills – writing and verbal.

Duties Description Process claims submitted to the Office of Unclaimed Funds.
• Read and interpret correspondence and other documents submitted by claimants and interested parties.
• Identify and apply pertinent information to the item(s) being claimed and the claim as a whole.
• Search the Unclaimed Funds database using applicable search criteria.
• Gain and employ a thorough understanding of property types, account titles and the ability to accurately determine entitlement.
• Determine required documentation for the item(s) being claimed, as well as the type of claim, and if the claim requires special handling or work queue transitions.
• Recommend payments and complete the claim settlement process.
• Effectively utilize several computer systems simultaneously.
• Maintain the ability to work independently and demonstrate good decision-making skills.
• Consistently meet established production goals and accuracy standards.
Answer claimant inquiries by phone, email, and letters.
• Create well organized and accurate correspondence utilizing standard sentences and program specific knowledge and experience.
• Answer e-mail correspondence timely using the established format and appropriate responses.
• Assist customers by telephone concerning questions relating to OUF.

Additional Comments Knowledge, Skills, and Abilities:
• Good computer skills.
• Customer service experience.
• Experience working in teams.
• Good communication skills – written and verbal.
Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.

These positions may have Part-Time availability options with hours ranging from 20-40 Hours per week.

Some positions may require additional credentials or a background check to verify your identity.

Name Corinne Slycord

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.state.ny.us

Address

Street Office of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to recruit@osc.ny.gov, no later than March 30, 2024. Reference Item #00243(4)-OER-CMS in the subject line and on the cover letter for proper routing.

If you have questions about this vacancy, please contact this Division representative:
Division contact: Charles Miller, cmiller@osc.ny.gov

When responding, please include the reference number and letters listed in this section only. The OER ID # should not be included.

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