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Review Vacancy

Date Posted 11/21/23

Applications Due12/19/23

Vacancy ID144556

AgencyVictim Services, Office for

TitleCrime Victims Specialist 1 / Trainee

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $53262 to $64693 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 80 South Swan Street

Alfred E. Smith Building

City Albany


Zip Code12220

Minimum Qualifications Reachable on the current eligible list for this title, or one year of permanent competitive service in a title SG-12 or higher and otherwise eligible to transfer to a Crime Victim Specialist 1/Trainee under Section 70.1 of Civil Service Law. The only title eligible to transfer to CVS Trainee is Program Aide; titles eligible to transfer to CVS 1, SG-14 are Investigator 1 and Workers' Compensation Examiner.

Duties Description The primary function of the Crime Victims Specialist (CVS) 1 is to review and process compensation and medical claims filed by crime victims or their survivors for unreimbursed compensable expenses incurred. A critical function of this position is handling telephone calls from providers and claimants, and being able to communicate effectively, both verbally and in writing, with victims, insurance companies, and law enforcement agencies.

Duties may include:
• review claims from initial investigation through the final decision on awarding the claim
• review documents, verify accuracy and validity of information
• obtain supporting documentation, and prepare written reports and recommendations
• analyze medical bills and explanation of benefit statements to determine the claimant’s responsibility
• review medical documents and reports to determine causal relationship of the treatment and crime injury
• create and approve payments to claimants and/or providers.
• gathering of documents and creating request when referring a claimant to an Independent Medical Examiner
• preparation of amended decisions as necessary
• responsible for processing Forensic Rape Exam (FRE) claims
• conducting training, internally and externally, on OVS rules, regulations, and guidelines for compensation; and showing compassion to the victims being served.

There is the potential of 10% travel associated with this position, including overnight travel.

Additional Comments Candidates from diverse backgrounds are encouraged to apply. OVS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.

REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, and Inclusion Unit at or (518) 485-1704

Some positions may require additional credentials or a background check to verify your identity.

Name Jackie Kalney

Telephone (518) 485-7963

Fax (518) 457-4000

Email Address


Street 80 South Swan Street

Alfred E Smith Building

City Albany

State NY

Zip Code 12210


Notes on ApplyingPlease send a cover letter and resume to the email address above. Please reference posting #144556 on your cover letter.

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