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Review Vacancy

Date Posted 11/21/23

Applications Due01/31/24

Vacancy ID144594

AgencyThruway Authority

TitleProgram Aide EZPass

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitNone listed

Salary RangeFrom $45020 to $63278 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 200 Southern Blvd.

City Albany

StateNY

Zip Code12209

Minimum Qualifications 70.1 TRANSFER candidates:
Candidates must have one year of permanent competitive service as a Program Aide or in a title eligible to transfer under Civil Service Law Section 70.1.

For more information regarding the transfer options for your current title, please visit
https://careermobilityoffice.cs.ny.gov/cmo/index.cfm

Duties Description Do you enjoy helping others? Would your colleagues describe you as friendly and courteous?

The E-ZPass Operations and Tolls by Mail Unit has an opportunity for a Program Aide to provide support to our growing operation!

We are a team of dedicated representatives that provide support to travelers who need assistance with their E-ZPass and Tolls by Mail accounts.

We have an immediate opening for an individual with extensive customer service experience and exceptional communications skills.

The E-ZPass Operations Program Aide will provide support to the following program areas:

1. Electronic Tolling Customer Service (E-ZPass and Tolls by Mail)
2. E-ZPass On-the-Go Retail Program
3. Violations and Collection Enforcement

The Program Aide also provides crucial support by assisting Senior Administrative Analysts with projects within the Electronic Tolling Department. These projects include independent preparation of written materials and reports, analysis and presentation of information, and formulation of recommendations.


Additional Comments Free onsite employee parking. Hours and eligibility for remote work will be discussed at time of interview.

This is a NYS Thruway Authority Unit 1 Teamsters position:
Health Insurance and Prescription Drug Coverage.
Dental and Vision Coverage.
13 Paid Holidays, 4 of which are floating holidays, which are credited in July each year for use from July 1st through June 30th.
Vacation, Sick and Personal Accruals.
Sick Leave is credited at the rate of one-half day each biweekly pay period up to a total of 165 days.
Sick Leave Incentive Plan – Employees who have not accumulated 165 sick days and have not used sick leave during the periods of January 1st to June 30th or July 1st to December 31st, each year, may receive two days of pay for each six-month period. Employees who have a sick leave balance of 165 days, and continuously maintain that balance for each six-month period, may receive four days of pay for each six-month period.
Employees with 20+ years of continuous Authority/State service may receive up to an additional five days of vacation leave accruals annually.
Membership in the New York State and Local Retirement System, as well as optional enrollment in the NYS Deferred Compensation Plan.
Tuition Assistance Program which reimburses 90% of tuition costs for approved courses up to 15 credit hours per year.
New York's 529 College Savings Program, which provides New York families with a tax-advantaged way to save for college.
Flexible Spending Program, which allows employees to set aside pre-tax payroll deductions for eligible health care and dependent care expenses.
Service Award Payments - Upon completion of 10 years of Authority service, eligible employees will receive a 10-year Service Award Payment. Payments are then awarded every five years as noted in the contract until 30 years of Authority service is reached. Service Awards have a positive impact on retirement.
Employees are paid bi-weekly, with no lag time.
Some positions will be eligible for downstate and/or geographical pay depending on location and title.

The New York State Thruway Authority is an Equal Opportunity Affirmative Action Employer. Diverse candidates are encouraged to apply.
New York State Human Rights Law prohibits discrimination based on age, race, creed, color, national origin, sexual orientation, military status, familial status, citizen or immigration status, sex, disability, marital status, gender identity or expression, prior arrests, prior conviction records, predisposing genetic characteristics or domestic violence victim status. The Thruway Authority is committed to a workplace free from discrimination based on the referenced characteristics and other federal and state protected characteristics.

The New York State Thruway Authority provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Office of Equal Employment Opportunity and Diversity Development at accommodations@thruway.ny.gov or call (518) 471-4321.



The New York State Thruway Authority is an Equal Opportunity Affirmative Action Employer. Diverse candidates are encouraged to apply.
New York State Human Rights Law prohibits discrimination based on age, race, creed, color, national origin, sexual orientation, military status, familial status, citizen or immigration status, sex, disability, marital status, gender identity or expression, prior arrests, prior conviction records, predisposing genetic characteristics or domestic violence victim status. The Thruway Authority is committed to a workplace free from discrimination based on the referenced characteristics and other federal and state protected characteristics.

The New York State Thruway Authority provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Office of Equal Employment Opportunity and Diversity Development at accommodations@thruway.ny.gov or call (518) 471-4321.

Some positions may require additional credentials or a background check to verify your identity.

Name Traci H

Telephone

Fax

Email Address canvassreply2@thruway.ny.gov

Address

Street 200 Southern Blvd.

City Albany

State NY

Zip Code 12209

 

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