W. A. Harriman State Office Building Campus, Bldg. 5
Minimum Qualifications Candidates must be reachable on the Business Systems Analyst 1, G-18, Civil Service eligible list OR have one year of permanent competitive service as a Business Systems Analyst 1, G-18. Also open to NYS employees at or above G-16 who are eligible for transfer under Section 52.6 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two grade levels. In order to qualify for Section 52.6 transfer, candidates must have one year of permanent competitive service in an administrative title as defined by Section 52.6. Examples of qualifying Section 52.6 titles include Administrative Specialist 1, G-18; Training Specialist 1, G-18; Contract Management Specialist 1, G-18; and Information Technology Specialist 2, G-18.
• Commitment to superior Customer Service including:
-Essential soft skills required to liaise with team members at all levels of the organization and SFS customers.
-Ability to authentically build trusted relationships and maintain a positive work environment.
• Strong verbal and written communication skills
Duties Description As part of the Statewide Financial System (SFS) Stakeholder Engagement Bureau, the incumbent will be responsible for change management tasks related to business process and system changes that affect end users and stakeholders of the State’s enterprise financial and accounting system. The incumbent will also be responsible for supporting stakeholder communication, training, and agency business process testing.
The SFS Stakeholder Engagement Bureau collaborates with other SFS Divisions to help agencies and vendors understand how SFS functionality can support their business processes. This includes working directly with customers via targeted written communications, workshops and training sessions, and support calls as needed.
General Job Responsibilities:
• Develop an understanding of how agencies use various SFS modules to conduct business.
• Participate in knowledge transfer and continuous learning sessions to build competency in key focus areas.
• Support Statewide Financial System users during business process changes or system updates by:
-Serving as liaison between business and IT staff; assisting with communicating requirements and system changes to stakeholders.
-Troubleshooting issues/incidents to support customers as well as monitoring for any subsequent issues to ensure that they are resolved in a timely fashion.
-Interfacing with stakeholders to ensure that SFS fully understands their questions and concerns.
• Develop and review training materials and communications for system users including:
-The creation of both technical and non-technical content (communications, reference guides, training presentations, procedures, etc.).
-Ensuring stakeholder training materials, project artifacts, and communication needs are met within required timeframes (often to coincide with system updates or business events such as fiscal year end).
-The creation of procedure manuals, process flows, and other business process documentation.
• Assist with the testing of upcoming system releases and updates, noting any potential impact to business processes.
• Other related duties as assigned.
Additional Comments This position may be designated 55 b/c and is subject to verification of applicant eligibility. You are advised that, should you accept a job offer with SFS, you may be required to be fingerprinted.
SFS is the organization that manages the enterprise financial system that supports the business of New York State government. SFS is an independent entity jointly governed by the Office of the State Comptroller and the Division of the Budget.
As one of the largest public sector enterprise financial systems in the United States, SFS processes an average of 22,000 voucher transactions daily and about $150 billion in payments per year using Oracle PeopleSoft technology. SFS staff provide extensive operational support to over 70 NYS agencies and authorities. SFS continues to work on major initiatives to expand the use of system functionality and works collaboratively with agencies and the NYS Office of Information Technology Services clusters that support IT systems across the State.
Currently, we are looking for motivated, highly qualified professionals who can lead and support ongoing transformational statewide information technology projects. Focused on best practices, continuous improvement, and enabling efficient government operations, SFS team members include programmers, project managers, PeopleSoft experts, database and security administrators, business analysts, and customer service and change management professionals. Located in Albany, NY, SFS is a fast-paced, dynamic place to work, where individuals have the opportunity to support the transformation of NYS government’s financial business processes. SFS is committed to diversity and workforce development, providing its employees with professional growth through training opportunities and knowledge sharing.
Work hours and telecommuting availability (50% maximum) for this position will be discussed during the interview process, and are subject to operational needs and the telecommuting application process.
To learn more about SFS, visit our website at www.sfs.ny.gov.
Candidates from diverse backgrounds are encouraged to apply. SFS is an equal opportunity employer and is committed to workplace diversity.
Some positions may require additional credentials or a background check to verify your identity.
1220 Washington Ave, Building 5
Notes on ApplyingTo apply, please send a cover letter and resume by e-mail. Please include your current Civil Service title and grade and be sure to indicate that you are applying for the position of Business Systems Analyst 1/Trainee, Ref. #23-37.