Minimum Qualifications Reachable on current Civil Service eligible list for this title; one year of permanent, competitive class service as an Information Technology Specialist 1; or, one year of permanent, competitive class service in a title eligible for transfer under Section 70.1 or Section 52.6 of the Civil Service Law. Eligible titles include, but aren’t limited to: Program Aide, Office Assistant 3, Office Assistant 3 Calculations.
Duties Description This position is within the ITS End User Services (EUS) Team. The primary duties include:
• Provide remote technical support via the Service Desk for NYSIF staff and external customers.
• Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software.
• Image computers.
• Provide new employee onboarding support.
• Configure mobile devices.
• Support all ITS Teams with hardware deployments, installations and system maintenance.
• Create and maintain user and instructional documentation.
• Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals.
• Demonstrated ability to engage in good customer service skills when working with end users is required.
Additional Comments This position may be designated 55 b/c and is subject to verification of applicant eligibility.
NYSIF has a telecommuting program.
The New York State Insurance Fund (NYSIF) was established in 1914 as part of the original enactment of the New York State Workers’ Compensation Law. NYSIF's mission is to guarantee the availability of workers’ compensation insurance at the lowest possible cost to New York employers and to provide timely, appropriate indemnity and medical payments to injured workers, while maintaining a solvent fund. Since inception, NYSIF has fulfilled the dual roles for which it was created: to compete with other carriers to ensure a fair marketplace and to be a guaranteed source of coverage for employers who cannot secure coverage elsewhere.
NYSIF is the largest workers’ compensation carrier in New York State and among the top 10 largest workers’ compensation carriers in the nation, insuring approximately 139,000 policyholders, with more than $1.8 billion in annual earned premium and over $22 billion in assets. A self-supporting insurance carrier, NYSIF operates without taxpayer funding.
In addition to workers’ compensation insurance, NYSIF provides disability benefits coverage for off-the-job injuries to more than 56,000 New York employers. In 2018, NYSIF added paid family leave as a component of its disability benefits product, providing New Yorkers with job-protected, paid time away from work to care for their families.
NYSIF Commitment to Diversity, Equity, and Inclusion
The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.
Some positions may require additional credentials or a background check to verify your identity.