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Review Vacancy

Date Posted 11/28/23

Applications Due12/28/23

Vacancy ID144920

AgencyCriminal Justice Services, Division of

TitleProgram Aide

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $50347 to $61330 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 80 South Swan Street

Alfred E. Smith Building

City Albany


Zip Code12210

Minimum Qualifications Preferred Qualifications:

• The ability to compile reports, charts, or graphs that describe and interpret findings of analysis;
• Draft action plans based on analysis;
• Implement methods of data analysis, and draw conclusions from the analyzed data
• The ability to express ideas clearly and concisely in verbal and written communications; and.
• The ability to provide leadership and to maintain professional relationships with law enforcement agencies at the federal, state, and local levels as well as the courts.

Minimum Qualifications: Permanent service in this title or one year of permanent competitive or 55b/c service in a title SG-11 or higher and otherwise eligible for transfer under Civil Service Law.

A list of titles eligible for 70.1 transfer may be found here:

Duties Description The Program Aide will provide technical support to higher level professional staff within the Data Quality Management unit, which includes:

• Conducting research, analysis, and problem solving with respect to the initiatives overseen by the Office of Criminal Justice Records, which will require the incumbent to have an understanding of criminal history record information;
• Monitor and evaluate criminal history record information for deficiencies and assist in correcting problems. Monitor and prioritize criminal history exceptions using the Exception Tracking System (ETS). Determine the most suitable correction to improve the criminal history record based on knowledge of the criminal justice process, criminal and juvenile procedural law and court decisions;
• Maintain and support the business operations of the New York State Wanted System including answering Law Enforcement questions, document as is processes and develop recommendations for system enhancements;
• Collect and analyze ETS statistics to determine category, volume and trends of exceptions. Evaluate data being collected to determine reliability and usability as well as provide recommendations for the type of information needed for improved analysis;
• Utilize ETS to assess the scope and magnitude of the errors being submitted to DCJS and work with supervisors to develop action plans to proactively address these problems;
• Effectively communicate with police departments, district attorneys, courts, the FBI and NICS Examiners to ensure the criminal history record is updated accurately;
• Prepare and analyze the relationships and trends in data reported by ETS to help advise supervisors of possible system defects and data quality improvements; and,
• Document as is processes and, based on analysis of statistic and trends gathered from ETS, develop recommendations for more efficient, to be processes. Assist in the development of performance metrics for process monitoring.

Additional Comments Employee telecommuting program is available.

Candidates from diverse backgrounds are encouraged to apply. DCJS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.

REASONABLE ACCOMMODATION: The NYS Division of Criminal Justice Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, and Inclusion Unit at or (518) 485-1704.

Some positions may require additional credentials or a background check to verify your identity.

Name Justine Fritts

Telephone (518) 485-7696

Fax 518-457-4000

Email Address


Street 80 South Swan Street

Alfred E. Smith Building

City Albany

State NY

Zip Code 12210


Notes on ApplyingPlease send a cover letter and resume to the email address above. Please reference posting #144920 on your cover letter.

DCJS was named to the Times Union’s list of 2017 through 2023 Top Workplaces as voted on by our employees.

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