44 Holland Avenue
Minimum Qualifications Internal Reassignment:
Candidates must be current Office of Mental Health employees with permanent or contingent-permanent service as a Mental Health Program Specialist 1 and interest in reassignment.
Candidates must be eligible to transfer via Section 70.1 of the Civil Service Law to the Mental Health Program Specialist 1, Mental Health Program Specialist Trainee 2 or Mental Health Program Specialist Trainee 1 level by having one year of permanent competitive or 55b/c service in a qualifying title within two salary grades of the target level.
Individuals certified eligible for the 55b/c program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55b/c of the Civil Service Law AND possess a Bachelor's degree in child and family studies, counseling and community psychology, creative arts therapy, criminal justice, health administration, hospital administration, marriage and family therapy, mental health counseling, nursing, psychoanalysis, psychology, public administration, public health, public policy, recreation therapy, rehabilitation counseling, social work, sociology, or special education will also be considered. Please provide a copy of your eligibility letter with your response.
Candidates with the score of 100 or higher on the current PCO eligible list who are interested in this vacancy are encouraged to apply. Please indicate this in your cover letter. Bachelor's degree must be in one of the following degree fields: child and family studies, counseling and community psychology, creative arts therapy, criminal justice, health administration, hospital administration, marriage and family therapy, mental health counseling, nursing, psychoanalysis, psychology, public administration, public health, public policy, recreation therapy, rehabilitation counseling, social work, sociology, or special education.
Duties Description The Office of Mental Health (OMH) is seeking two qualified candidates for the position of Mental Health Program Specialist 1, Grade 18/Mental Health Program Specialist Trainee, NS, to work within the Office of Quality Improvement, Customer Relations Unit. The Bureau of Quality Improvement is responsible for the statewide administration of clinical risk assessment, quality improvement, regulatory compliance, and mental healthcare provider licensing programs. The Bureau of Quality Improvement has been designated as the unit within OMH responsible for reviewing allegations of abuse, neglect or significant incidents received by OMH from the Justice Center for the Protection of People with Special Needs.
The duties of the Mental Health Program Specialist 1 include, but are not limited to, the following:
• Respond to concerns, questions, or complaints regarding mental health care in New York State.
• Answer calls to the Customer Relations line from 9am – 5pm, or 10am - 6pm, Monday through Friday.
• Respond to any Customer Relations letters/emails received, in addition to letters related to determinations in investigations of abuse and neglect.
• Ensure timely and quality follow up regarding the concern/complaint.
• The incumbent will conduct safety checks during business hours and be part of a regular standby on-call rotation to triage incidents referred to OMH by the Justice Center outside of normal business hours. All standby on-call coverage is compensated according to applicable rules.
• Review and respond to appeals submitted to the Office of Quality Improvement.
• Other duties as assigned.
Candidates with experience in the following areas are encouraged to apply:
1. Answering complaints within a call center setting
2. Crisis management/intervention
Additional Comments The salary listed applies to candidates appointed to Mental Health Program Specialist 1, SG-18. The salary for candidates appointed to Mental Health Program Specialist Trainee 1 starts at $47,925 and, for current New York State employees, is based on the candidate’s salary at the time of hire.
Schedule: 9AM-5PM or 10AM-6PM
Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.
The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
Some positions may require additional credentials or a background check to verify your identity.
44 Holland Avenue
Notes on ApplyingTo be considered for this position, interested candidates should email a cover letter and resume in Microsoft Word or PDF format to firstname.lastname@example.org. Please include the title of the position and Vacancy ID #145105 in the subject line of your email when applying.
You are advised that, should you accept a job offer with the Office of Mental Health, you may be required to be fingerprinted and pay a fingerprint fee.