Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Review Vacancy

Date Posted 11/30/23

Applications Due12/10/23

Vacancy ID145118

AgencyState Comptroller, Office of the

TitleSenior Computer Operator, SG-14, Item 00627

Occupational CategoryI.T. Engineering, Sciences

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $53262 to $64693 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 11 PM

To 7 AM

Flextime allowed? No

Mandatory overtime? Yes

Compressed workweek allowed? Yes

Telecommuting allowed? No

County Rensselaer

Street Address Office of the New York State Comptroller

365 Jordan Road

City Troy


Zip Code12180

Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 70.1 or 70.4 of the Civil Service Law.

For 70.1 or 70.4 transfer to a Senior Computer Operator, salary grade (SG)-14, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-12 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

This position may be designated 55 b/c and is subject to verification of applicant eligibility.
For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (

Duties Description • Initiate daily production batch schedules.
• Monitor system consoles and diagnostic software and communicate any alerts or failures to the appropriate parties for resolution.
• Prepare shift, incident, and turnover reports to provide problem descriptions, actions taken, and any other pertinent information.
• Initiate hardware and software incident reports.
• Create procedures for use with the Enterprise Systems Platform (ESP) scheduling software.
• Monitor the progress of batch schedules and immediately report issues to the appropriate technical teams for resolution.
• Review daily batch processing schedules and instructions with Operations staff to ensure a clear understanding of the tasks required to successfully execute batch schedules.
• Migrate programs and files into production libraries.
• Analyze job failures and take appropriate action to communicate and resolve the issue, following run book documentation or additional business user instructions.
• Effectively communicate with technical staff to resolve job failures or completing ad hoc requests.
• Remove completed jobs from system and conduct quality control checks.
• Perform quality assurance checks on printed correspondence.
• Load print output (upwards of 50 lbs.) and use pallet jack to move inventory throughout the facility.
• Perform regular cleaning and basic maintenance of print and post print equipment.
• Monitor and manage Ricoh Process Directory (RPD) jobs and workflows.
• Troubleshoot issues that arise with the RPD software.
• Research and implement features in the software that are currently not being utilized.
• Prepare (clean and mount) and assign physical and virtual media.
• Monitor tape silo robotic arm.
• Prepare media for transport to offsite storage.
• Document, erase, and prepare media for destruction.

Additional Comments Knowledge, Skills, and Abilities:
• Demonstrates reliability and dependability under varying shifts and conditions.
• Demonstrates excellent interpersonal skills.
• Demonstrates ability to work in a team environment, willing to take direction, as well as work independently.
• Demonstrates ability to maintain production while ensuring quality control standards are continually maintained.
• Knowledgeable in the Microsoft Office Suite.

Some positions may require additional credentials or a background check to verify your identity.

Name Erin M. Zielinski

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address


Street Office of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236


Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to, no later than December 10, 2023. Documents must be sent as unlocked and accessible attachments.

Reference Item #00627-EMZ in the subject line of your email and on your cover letter for proper routing.

If you have questions about this vacancy, please contact this Division representative:
Division contact: Lisamarie Astarita,

When responding, please include the reference number from this section only. The StateJobsNY website Vacancy ID # should not be included.

Printable Version