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Review Vacancy

Date Posted 12/01/23

Applications Due12/29/23

Vacancy ID145226

AgencyGeneral Services, Office of

TitleSupport Services Manager 1 (VID - 145226)

Occupational CategoryOther Professional Careers

Salary Grade24

Bargaining UnitM/C - Management / Confidential (Unrepresented)

Salary RangeFrom $88283 to $111592 Annually

Employment Type Full-Time

Appointment Type Provisional

Jurisdictional Class Competitive Class

Travel Percentage 20%

Workweek Mon-Fri

Hours Per Week 37.5


From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 93 Broadway

City Menands


Zip Code12204

Minimum Qualifications CURRENT STATE EMPLOYEES:
Current New York State employee with one year or more of qualifying permanent service in a position allocated to a M-1 or above and eligible for transfer under Section 52.6 of the Civil Service Law.

Provisional Pending Examination OR Individuals with 55b/c Eligibility:

Eight years of experience planning, directing, and coordinating the storage and distribution of physical products and materials in a warehouse, product distribution center, or mail distribution center. At least three years of this experience must have included direct supervision of warehouse, product distribution, or mail distribution center staff.

SUBSTITUTION: A bachelor's degree will substitute for up to four years of the non-supervisory experience at the rate of 30 semester credit hours equaling one year of experience.

Candidates interested in a provisional appointment will be required to take the New York State Department of Civil Service exam for this position. Please visit for additional information on state examinations.

Candidates who are currently 55b/c eligible AND meet the above stated minimum qualifications may apply for this position. If interested in this position and applying using your 55b/c status, you must provide a copy of your current 55b/c eligibility letter. If this is not provided with your resume, you will not be considered for this position. For additional information regarding 55b/c and/or how to apply please visit the Civil Service webpage

Duties Description Duties include but are not limited to:

• Administer federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation, enforcing adherence, and advising management on actions needed.
• Ensure efficient distribution operations by initiating, coordinating, and enforcing policies and procedures.
• Ensure effective physical condition of distribution centers by planning and implementing design layouts, overseeing equipment inspections, and approving requisitions for repair or replacement.
• Safeguard warehouse operations and contents by establishing and monitoring security procedures, quality standards, controls, and protocols.
• Review key performance indicators, metrics, reports, and documents as well as attend meetings to determine present activities and predicted trends in each program area.
• Assist in the development, review, and approval of work standards and operational procedures.
• Train and advise program personnel on requirements including emergency and disaster responses.
• Establish schedules that utilize program personnel and equipment in an efficient manner.
• Investigate and resolve service complaints.
• Perform management analysis and organization studies to review existing policies and procedures.
• Participate in the development of annual budget requests and fiscal projections for use in the preparation of the program budget request.
• Promote continuous improvement by coordinating efforts to increase efficiency and economy in the provision of goods and services.
• Participate in the agency internal controls program through the review and critique of annual testing submissions and vulnerability assessments.
• Perform the full range of supervisory duties.

Operational Needs:

• Travel may be required (approximately 20%), including during evening and weekends, depending on mission and assignment.
• Possession and maintenance of a valid Driver’s License issued by the NYS Department of Motor Vehicle is required, or otherwise demonstrate the capacity to meet the transportation needs of the job.
• Required to respond to emergencies 24 hours a day, 7 days a week.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/ZP

Telephone 518-473-5282

Fax 518-486-1631

Email Address


Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242


Notes on ApplyingPlease submit a cover letter and/or resume detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID number of each position you are applying to.

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