Minimum Qualifications To be eligible for the Motor Vehicle Representative, G-9 position:
1. Candidate must be eligible for appointment from the Motor Vehicle Representative, G-9, eligible list.
2. In a title that is eligible for reassignment or 70.1 transfer.
3. For provisional appointment* - To be eligible for a provisional appointment, candidates must have:
Graduated from high school or have earned a high school equivalency diploma AND you must have
1: one year of experience in a position where your primary responsibility was providing customer service** to the general public*** either in an environment with substantial face-to-face interaction or in a call center environment.
2: 30 college semester credit hours
* A provisional appointment is authorized by §65 of the Civil Service Law when there are fewer than three list eligible willing to accept appointment to the position.
In order to be provisionally appointed to the Motor Vehicle Representative title, the candidate must meet the minimum qualifications as specified above. If offered a provisional appointment to the Motor Vehicle Representative position, the candidate must pass an open/competitive 4.2B examination which will be given at a later date in time.
**For this position, Civil Service defines customer service as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position.
***For this position, Civil Service defines the general public is a broad range of people NOT limited to a specific group of the public.
Duties Description As a Motor Vehicle Representative or Motor Vehicle Representative (Various Language Parenthetics), you would have substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs. You will be expected to effectively use a computer with multiple applications running simultaneously. You may be required to operate telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc. You may be responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items. In an issuing office setting, the majority of your time will be spent assisting the public by greeting the public as they arrive in the office as well as in processing complex and varied transactions by entering data on a personal computer using a keyboard and mouse, and/or providing detailed information to large numbers of people. If assigned to a call center, you would wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. As with many jobs interacting with the general public, you may encounter uncooperative or sometimes hostile individuals. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances.
Additional Comments The New York State Department of Motor Vehicles (NYS DMV) is a progressive and dynamic agency that encompasses a broad range of activities and programs. Motor Vehicle Representatives are a vital component to the success of the varied NYS DMV programs and initiatives. Experience as a Motor Vehicle Representative is valued statewide and will open doors for transfer and promotional opportunities in accordance with Civil Service rules and regulations.
Some positions may require additional credentials or a background check to verify your identity.
Notes on ApplyingPlease submit a cover letter (referencing the Vacancy ID noted at the top of this posting) indicating how you meet the qualifications for appointment. Please also include a clear and concise resume and submit all documents via the fax number or email address listed above. Candidates applying from outside DMV may be asked for their social security number to verify NYS employment history.