Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 12/06/23

Applications Due12/16/23

Vacancy ID145555

AgencyPeople With Developmental Disabilities, Office for

TitleProgram Operation Specialist 1

Occupational CategoryAdministrative or General Management

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $62783 to $79425 Annually

Employment Type Full-Time

Appointment Type

Jurisdictional Class Competitive Class

Travel Percentage 35%

Workweek Mon-Fri

Hours Per Week 40


From 7 AM

To 3:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Dutchess

Street Address OPWDD Taconic QI Department

25 Center Circle

City Wassaic


Zip Code12592

Minimum Qualifications Candidate must be reachable for appointment on Current Eligible Lists for this title.


Candidates must have permanent competitive status in the Program Operations Specialist 1 title and be eligible for lateral transfer; OR be eligible to transfer via section 70.1 or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

* a Developmental Assistant 3, Developmental Disabilities Program Assistant, Developmental Specialist 1, Developmental Specialist 2, Dietitian 1, Dietitian 2, Habilitation Specialist 1 (and parenthetic titles), Habilitation Specialist 2, Licensed Master Social Worker 1, Nurse 1 (and parenthetic titles), Nurse 2 (and parenthetic titles), Occupational Therapist, Occupational Therapy Assistant 2, Physical Therapist, Physical Therapy Assistant 2, Psychology Assistant 2, Psychology Assistant 3, Psychology Trainee 1, Psychology Trainee 2, Recreation Therapist (and parenthetic titles), Recreation Worker (and parenthetic titles), Rehabilitation Assistant 2 (and parenthetic titles), Rehabilitation Counselor 1, Senior Recreation Therapist (and parenthetic titles), Social Work Assistant 2 (and parenthetic titles), Social Work Assistant 3 (and parenthetic titles), Teacher 3, or Teacher 4 (and parenthetic titles).
Only the title or titles listed are qualifying.

Provisional you must have a bachelor's degree and two years of professional clinical or treatment experience, or professional administrative experience in a federal, State, or local human services program. One year of this experience must have been in a program dedicated to serving individuals with intellectual and/or developmental disabilities.

Duties Description The Program Operations Specialist 1 (POS1) will coordinate, train staff, assist end users and be responsible for on- going maintenance of the Electronic Health Record (EHR) system. The POS 1 assists leadership with creating and gathering reports to allow them to make financial, Quality Improvement and mission centric decisions.
Duties include but are not limited to:
• Develop EHR training for new, temporary, and existing staff as needed; assist existing employees as the system is updated or modified and provide new materials to staff transitioning into a different job role.
• Customize training materials to meet the needs of OPWDD and modify the training materials by discipline when necessary.

• Assist with user role assignments once authorization is provided; support assignment of log-in information for the individual portal; direct calls to the OPWDD IT help desk when necessary.
• Conduct reviews of the EHR system and program evaluations in order to analyze the need for updates, changes, or recommendations, by acting as a liaison with the DDSOs; provide technical assistance to program managers as needed.
• Collect data from those employees who use the EHR system, by interviewing and providing questionnaires regarding usefulness, knowledge, new ideas for modifications, etc., and develop work plan based on information received; ensure correct use of solution by reviewing others’ work and entries into the system.
• Prepare periodic written reports and charts on the status of changes to the system, and recommendations for management’s review.
• Provide ongoing monitoring of the solution to identify potential weaknesses or areas for improvement, review management and end-user reports on the use of the system and its features.
• Verify that activities and information tracked in the EHR are sufficient and in compliance with applicable Federal, State, and OPWDD rules and regulations.
• Participate in various workgroups, representing field users, for the purpose of continuous quality improvement; communicate concerns or suggestions from the field.
• Travel to assigned DDSOs and homes where employees use the EHR, to assist with technical issues, difficulties, or questions about the system.

Additional Comments Please note:
• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA). If an employee believes that they need a reasonable accommodation, they should contact the NYS OPWDD Workforce and Talent Management Central Office (518) 473-4785 or Email at to obtain information and RA forms.
• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.
• Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at
• In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your employment.
• If you are employed by state government, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit
• OPWDD is committed to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas, and talent that our employees bring to their work. This speaks to our culture and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs.

NYS offers Incredible Benefits!
• Savings programs such as the U.S. Savings Bond and the College Savings Plan.
• Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.
• Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.
• Life insurance and Disability insurance.
• The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.
Paid Holidays and Leave
• Thirteen (13) paid holidays each year.
• Thirteen (13) days of paid vacation leave initially.
• Five (5) days paid personal leave each year.
• Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year.
• Up to three (3) days professional leave each year to participate in professional development events.
Health Care Coverage
Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.
Retirement Program
Participate in The NYS Employees’ Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.
Professional Development and Education and Training
NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities. For more information, please visit

Some positions may require additional credentials or a background check to verify your identity.

Name OPWDD Taconic

Telephone 845-877-6821 ext. 3367

Fax 845-877-3851

Email Address


Street Office of Human Resources OPWDD Taconic

25 Center Circle

City Wassaic

State NY

Zip Code 12592


Notes on ApplyingInterested candidates should submit a cover letter detailing how you meet the minimum qualifications and a current resume to the Taconic DDSO Human Resources Office. Please provide your social security number for service certification and transfer eligibility determination process. Also be sure to include the vacancy number and position title on this announcement on your resume.


Printable Version