Minimum Qualifications Six months of experience as a police/emergency services/public safety dispatcher, OR as a member of a paid/volunteer fire company or emergency medical services squad; OR one year of experience as a radio dispatcher of a mobile fleet; OR two years of experience as a toll collector for a public highway or bridge system; OR six months of experience in a traffic management center; OR one year of active duty service as an honorable discharge from the United States military as a dispatcher of military police or security personnel.
Additional Requirements for Appointment:
Background Investigation: Due to the nature of these positions, there will be an investigative screening which could include a thorough character investigation. All convictions must be reported. Conviction of a felony or misdemeanor or any falsified or omitted information may bar appointment or result in removal after appointment. Each case is determined on its own merit, consistent with the applicable provisions of state and federal laws.
Fingerprints and Fees: You may be required to get fingerprinted at the time of appointment. You are responsible for payment of the processing fee.
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Duties Description A Radio Dispatcher monitors, dispatches, and controls all radio traffic in the New York, Albany, Syracuse, or Buffalo Divisions, or a combination of several divisions, of the NYS Thruway Authority and maintains the only road information center encompassing the entire Thruway System. Radio Dispatchers are required to maintain contact with members of the Thruway State Police by radio and relay such information as may be necessary in the policing of the Thruway System; Bring reports of unusual occurrences to the immediate attention of the State Police Sergeant and the Senior Radio Dispatcher for transmittal to the appropriate Thruway and/or State Police officials; Maintain a record of Thruway State Police, Administrative, Maintenance and Operations personnel; Operate a division, broadcast weather information for the guidance of the State Police, Maintenance Personnel and Roadside and Towing Service operators; Act as central information center for field personnel dealing directly with Thruway patrons; Record detailed accident reports called in by State Police and division traffic personnel; Log all reports of radio difficulty and reports conditions requiring emergency repairs to the Senior Radio Dispatcher; Maintain close surveillance over vehicles carrying explosives or radioactive material; Log reports Civil Defense alerts and unusual accidents; Maintain various files, including State Police Dispatcher’s logs, communication center logs, disabled vehicle summaries and records of ambulance and outside fire departments called; and Responsible for knowing related policies and procedures established for Maintenance, Traffic Operations and Public Relations.
The duties of this position are often carried out under stressful conditions.
These positions involve shift work within a 24-hour work schedule including nights, weekends, and holidays.
Additional Comments Free onsite employee parking.
This is a NYS Thruway Authority Unit 1 Teamsters position:
Health Insurance and Prescription Drug Coverage.
Dental and Vision Coverage.
13 Paid Holidays, 4 of which are floating holidays, which are credited in July each year for use from July 1st through June 30th.
Vacation, Sick and Personal Accruals.
Sick Leave is credited at the rate of one-half day each biweekly pay period up to a total of 165 days.
Sick Leave Incentive Plan – Employees who have not accumulated 165 sick days and have not used sick leave during the periods of January 1st to June 30th or July 1st to December 31st, each year, may receive two days of pay for each six-month period. Employees who have a sick leave balance of 165 days, and continuously maintain that balance for each six-month period, may receive four days of pay for each six-month period.
Employees with 20+ years of continuous Authority/State service may receive up to an additional five days of vacation leave accruals annually.
Membership in the New York State and Local Retirement System, as well as optional enrollment in the NYS Deferred Compensation Plan.
Tuition Assistance Program which reimburses 90% of tuition costs for approved courses up to 15 credit hours per year.
New York's 529 College Savings Program, which provides New York families with a tax-advantaged way to save for college.
Flexible Spending Program, which allows employees to set aside pre-tax payroll deductions for eligible health care and dependent care expenses.
Service Award Payments - Upon completion of 10 years of Authority service, eligible employees will receive a 10-year Service Award Payment. Payments are then awarded every five years as noted in the contract until 30 years of Authority service is reached. Service Awards have a positive impact on retirement.
Employees are paid bi-weekly, with no lag time.
Some positions will be eligible for downstate and/or geographical pay depending on location and title.
The New York State Thruway Authority is an Equal Opportunity Affirmative Action Employer. Diverse candidates are encouraged to apply.
New York State Human Rights Law prohibits discrimination based on age, race, creed, color, national origin, sexual orientation, military status, familial status, citizen or immigration status, sex, disability, marital status, gender identity or expression, prior arrests, prior conviction records, predisposing genetic characteristics or domestic violence victim status. The Thruway Authority is committed to a workplace free from discrimination based on the referenced characteristics and other federal and state protected characteristics.
The New York State Thruway Authority provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Office of Equal Employment Opportunity and Diversity Development at email@example.com or call (518) 471-4321.
Some positions may require additional credentials or a background check to verify your identity.
Notes on ApplyingIf interested in this vacancy, please submit a resume and any other documents for proof of eligibility to the contact information in this announcement. Please include the Vacancy ID and title of the position you are applying for in your email.