Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 12/07/23

Applications Due01/05/24

Vacancy ID145628

AgencyUniversity at Albany

TitleManager, Application Operations and Development

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)

Salary RangeFrom $115000 to $125000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Exempt Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 1400 Washington Avenue

City Albany


Zip Code12222

Minimum Qualifications Minimum Qualifications:

A bachelor's degree from an accredited institution AND (5) five years of professional experience in information technology OR An associate degree from an accredited institution AND (7) seven years of professional experience in information technology OR (10) ten years of professional experience in information technology may be substituted for the degree requirement.
At least (3) three years of supervisory experience, preferably in a technology environment.
A broad range of programming, systems architecture, and analysis skills.
Experience leading and directing information technology projects.
Proven ability to develop processes and standards for work management across a team.
Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
Applicants must demonstrate an ability to support diversity, equity, access, inclusion and belonging relative to their role.

Duties Description Information Technology Services (ITS) at the University at Albany is seeking applicants for a Manager of Application Operations and Development. This position oversees the consistent, reliable, and effective delivery of application operations, database management, and monitoring and alert management for ITS service areas. While the University's application portfolio is currently an enterprise-scale array of both on-premises and SaaS (Software as a Service) applications, our strategic direction calls for much greater SaaS adoption over the next few years. The Manager will play an integral role in transitioning the portfolio to this architecture, including the migration from PeopleSoft to cloud-based enterprise resource planning (ERP) systems. She/He/They lead, manage, and directly supervise several staff members in the Application Operations and Development group. This position has responsibility for the design, build, operation, and continuous improvement of assigned services.

Primary Responsibilities:

Lead and supervise the Application Operations and Development group, setting clear roles and expectations for operational and
project activities; establish procedures, standards, and protocols to guide group activities.

Recruit, hire, train, and acclimate new staff.
Direct the work of staff within the group by managing resource demand from service owners and project managers.
Provide overall accountability for project management or coordination delegated to members of the group.
Ensure the group follows all University and ITS policies and procedures, including service management, work management, purchasing, and asset management.
Support the roles of group members serving on other service teams.
Mentor, teach, and coach staff members and peers.
Provide continuous evaluation and recommendations for self and staff development and training needs.
Ensure timely, accurate, and consistent flow of information in both directions between leadership and staff to increase morale, understanding, efficiency, process adoption, and overall organizational wellbeing.
Provide service ownership for assigned services.

Develop proficiency and an understanding of the ITIL service model.
Provide accountability for end-to-end delivery and serve as the point of contact and advocate/speaker/representative for assigned service(s).
Work with the Director to develop service strategy and design.
Provide accountability for inventory and budgetary planning. Develop future state plans and budgets to ensure that the service meets the needs of the University and proactively collaborate with Application and Infrastructure Services management, the CIO, and the Central Business Office to plan for funding for cyclic replacement and growth.
Ensure the service has up to date documentation, including operating level and service level agreements.
Ensure all service requests, incidents, project requests, and problems have been documented and efficiently addressed in accordance with ITS work management policies and procedures.
Manage critical incidents.
Work collaboratively with other ITS service owners and resource managers.
Additional Responsibilities:

Stay current with technology and industry trends; maintain expertise by following a professional development plan; translate this to application at University at Albany through education and communication within the group and across ITS.
Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.

Additional Comments Professional Rank and Salary Range: Supervising Programmer Analyst, SL-5; $115,000-125,000.

Special Notes: Visa sponsorship is not available for this position. This position is eligible for telecommuting up to 50%.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at

Some positions may require additional credentials or a background check to verify your identity.

Name Sandy Cowin

Telephone 518-442-6440


Email Address


Street 1400 Washington Avenue

City Albany

State NY

Zip Code 12222


Notes on ApplyingPlease apply online via

Applications are accepted solely through the online portal available through the link above.

Printable Version