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Review Vacancy

Date Posted 02/08/24

Applications Due04/01/24

Vacancy ID150694


AgencyState, Department of

TitleLicensing Services Clerk Trainee (NY HELPS) Vacancy # 150694

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeNS

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $34152 to $49405 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address One Commerce Plaza

City Albany


Zip Code12231

Minimum Qualifications NY HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
There are no minimum education or experience requirements.

Licensing Services Clerk, Grade 9
One year of permanent, contingent permanent, or 55 B/C service allocated to a Grade 7 or higher eligible for transfer and determined to be similar by Civil Service.

Licensing Services Clerk Trainee, NS
One year of permanent, contingent permanent, or 55 B/C service allocated to a Grade 6 or higher eligible for transfer and determined to be similar by Civil Service.

For transfers, a list of approved titles is available through Civil Service GOT-IT at

***After successful completion of one year traineeship appointees will automatically be advanced without further examination to the journey-level title Licensing Services Clerk, Salary Grade 9.

Individuals certified eligible for the 55 B/C program under the Governor's Program to Hire Persons/Veterans with Disabilities pursuant to Section 55 B/C of the Civil Service Law will also be considered. Please provide a copy of your letter of eligibility with your response.

You must meet the open competitive qualifications from the most recent examination announcement. The open competitive minimum qualifications are: There are no minimum education or experience requirements.

Duties Description DUTIES:

The Licensing Services Clerk / Trainee duties will include but are not limited to the following:
Customer Service (includes Call-Center and Email Response Units):
• Answer various questions regarding 38 licensing disciplines using 9 different databases.
• Escalating issues to supervisors if necessary.
E-mail Response:
• Answer various questions regarding 38 licensing disciplines using 9 different databases.
• Escalating issues to supervisors if necessary.
Processing Unit (includes Processing and Examination/Education Units):
Processing Units:
• Review and process applications submitted to the Department of State Division of Licensing Services for complete information and verify that additional required documentation is present.
• File completed applications.
• Securely handle payments, complete refund requests, and verify the accuracy of financial reports for the applications processed.
• Retrieve paper or digital application records for certification, or license history.
• Correspond with applicants through mail, e-mail or application programs to request additional information on incomplete applications.
• Answer inquiries on license processing status with applicants through phone or e-mail.
Examination/Education Unit:
• Scoring written exams using Scantron machines and entering the exam results into varies data bases
• Managing practical exams: communicating with examiners, sending exam rosters, scoring exams, and entering them into a database
• Entering statistics into an Excel spreadsheet
• Preparing exam packing material
• Answering emails
• Other clerical duties as assigned

Additional Comments The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.

Some positions may require additional credentials or a background check to verify your identity.

Name Jessica Baird

Telephone 5184736181


Email Address


Street One Commerce Plaza

City Albany

State NY

Zip Code 12231


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