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Review Vacancy

Date Posted 02/14/24

Applications Due03/15/24

Vacancy ID151132


AgencyState University Construction Fund

TitleHelpdesk Technician

Occupational CategorySkilled Craft, Apprenticeship, Maintenance

Salary Grade14

Bargaining UnitNone listed

Salary RangeFrom $53262 to $71979 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 8 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 353 Broadway

City Albany


Zip Code12246

Minimum Qualifications Bachelor's degree, preferably in information technology or business, and 3 years technical and PC administration experience in a Windows environment of at least 20 users is required. Three additional years of related experience can be substituted for Bachelor's degree. Candidates should have experience in Microsoft 365. Excellent written and verbal skills required.

Duties Description The State University Construction Fund (the "Fund") is currently seeking a Helpdesk Technician to join our Information Technology team at our office in Albany, NY.

The Helpdesk Technician is responsible for providing user hardware and software support for Fund staff, addressing day to day user issues. This individual will also be responsible for managing technology inventory, deployment and decommissioning of technology hardware.

Specific Duties & Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and network.
Tier 1 Helpdesk Support, responding in a timely manner to service issues and requests and escalating requests when necessary.
Providing technical support across the Fund (via in person meetings, phone or video conferencing).
Troubleshooting and diagnosing technical issues, including remote workers
Coordinating onboarding/offboarding of users.
Repairing and replacing equipment as necessary.
Testing new technology.
Performing other duties as directed.

Additional Comments This position does not require a NYS Civil Service examination.

Located in beautiful downtown Albany, NY, the State University Construction Fund is a New York State entity dedicated solely to the State University of New York's building and infrastructure assets at 32 campuses and 3 teaching hospitals. We are an Equal Opportunity / Affirmative Action Employer committed to excellence and diversity.

Offering a competitive salary and excellent benefits package, including New York State Pension/Retirement, Health Insurance (including Rx, Dental, and Vision), Vacation, Sick, Personal time, 13 paid holidays, Telecommuting, and much more!

Note on Telecommuting: After six months of employment, employees are eligible to apply and obtain approval through management to telecommute a limited number of days, according to the Fund's Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Craig Pozniak



Email Address


Street 353 Broadway

City Albany

State NY

Zip Code 12246


Notes on ApplyingTo apply, please visit:

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