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Review Vacancy

Date Posted 02/21/24

Applications Due03/06/24

Vacancy ID151759


AgencyPeople With Developmental Disabilities, Office for

TitleProgram Operations Specialist 1 (SG-18) or Program Operations Specialist Trainee 1 (NS) (NY HELPS)

Occupational CategoryHealth Care, Human/Social Services

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $63108 to $80248 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 30%

Workweek Mon-Fri

Hours Per Week 40


From 8 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County To Be Determined

Street Address To Be Determined

Quality Management/Technical Assistance Unit

City To Be Determined


Zip Code10461


Program Operations Specialist 1, SG-18:
Permanent service in this title or one year of permanent competitive or 55-b/c service in a title SG-16 or higher and otherwise eligible for transfer under Civil Service Law.

Program Operations Specialist Trainee 1:
Reachable on the current eligible list; OR Permanent service in this title or one year of permanent competitive or 55b/c service in a title SG-11 or higher and otherwise eligible for transfer under Civil Service Law. You may be eligible for 70.4 transfer to the Trainee 1 level if you have served one year in a position SG-11 or higher, have a bachelor’s degree, and a passing score on the most recent Professional Career Opportunities (PCO) exam.

Program Operations Specialist Trainee 1, NS: You must have a bachelor's degree* or higher. All candidates that have taken and passed the most recent Professional Career Opportunities (PCO) exam are encouraged to apply. Advanced placement to the trainee 2 or journey level may be possible depending on education and experience.

*Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found at Candidates are responsible for the evaluation fee.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.


This position will serve as a Program Operations Specialist 1 (POS1) for a division of the Service Access Program Implementation and Stakeholder Support- Regional Field Office (SPSRFO). Divisions within the Regional Field Office include the following: Service Access (Front Door and Waiver Services), Eligibility, Self-Direction, Housing, Crisis, Property/Development, Fiscal, and Quality Management/Technical Assistance.

Through the five Regional Field Office(s) with OPWDD over 130,000 individuals are supported through collaboration and engagement with over 700 voluntary providers, 6 State Operated Development Disabilities Service Operation Offices, and 7 Care Coordination Service Organizations.


Under the supervision of the Region 4 DDRFO Unit Leader, the incumbent will act as a regional liaison and engage in the following duties which will include, but not be limited to:

• The POS1 will be under the supervision of the Regional Leader within a function of the Regional Office. Oversee the day-to-day operations for the District as necessary. Oversee the process flow and participate in the evaluation of service delivery, meeting system goals, and meeting service expectations of individuals, families, and advocates.

• POS1 will act as liaison for litigation and related matters in RFO4. The POS1 will be responsible for completing efficient, time-sensitive and high-quality work developed in response to requests in each of these areas. Additional duties will be assigned as needed to support the Quality Management Technical Assistance Unit.

• Engage in regular Audit and improvement Activities in assigned area.

• Maintain knowledge and understanding of OPWDD policies and procedures. Review ADM’s, Protocols, Policies and Procedures as released.

• Participate in local and statewide meetings and other trainings and workgroups as indicated.

• Foster effective collaboration and communication with individuals, families, Care Coordination Organizations, agencies, Local Government Units and other community stakeholders.

• Participate in the regular maintenance of the Regional Field Office Policy and Procedural Manual.

• Will provide technical assistance to Care Coordination Organizations and OPWDD provider agencies as needed.

• Participate in Quality Review Team meetings and other team meetings as needed

• Participate in various committees as directed by the Regional Leadership Team.

• Additional duties may be assigned to assist in supporting Regional Field Office operations.

• Travel as needed



Additional Comments SALARY:
Grade 18 salary: $63,108 - $80,248
NS-equated salary at the Grade 13 Trainee 1 level: $47,925
*Trainee candidates start at the traineeship grade 13 level, advancing to a grade 14 after the successful completion of one year, and grade 18 after successful completion of two years

Please note:

• Please indicate your preferred location on all correspondence

• If you are currently a New York State employee serving in a permanent competitive qualifying title and eligible for a transfer via Section 70.1 of the Civil Service Law, you may be appointed to this title as a permanent competitive employee.

• Candidates must be reachable for appointment from the current Civil Service eligible list to be considered for a permanent competitive appointment.

• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.

• The assignment of PS&T employees will be made in accordance with any agreed upon Memorandum of Understanding between PEF and the local DDSO regarding the posting of job vacancies

• All OPWDD employees must be eligible and maintain eligibility for full and unconditional participation in the Medicare and Medicaid programs. Continued employment will depend on maintaining eligibility.

• If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit

• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA). If an employee believes that they need a reasonable accommodation, they should contact the NYS OPWDD Workforce and Talent Management Central Office at (518) 473-4785 or Email at to obtain information and RA forms.

• Savings programs such as the U.S. Savings Bond and the College Savings Plan.

• Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.

• Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.

• Life insurance and Disability insurance.

• The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.

• Public Service Loan Forgiveness (PSLF) Program.

Paid Holidays and Leave
• Thirteen (13) paid holidays each year.
• Thirteen (13) days of paid vacation leave initially.
• Five (5) days paid personal leave each year.
• Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year.
• Up to three (3) days professional leave each year to participate in professional development events.

Health Care Coverage
Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.

Retirement Program
Participate in The NYS Employees’ Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.

Professional Development and Education and Training
NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities. For more information, please visit

Additionally, the Public Service Workshops Program (PSWP) offers certain professional training opportunities for PEF represented and M/C designated employees that may grant continuing education credits towards maintaining professional licensure. For more information, please visit

• OPWDD is an Equal Opportunity/Affirmative Action employer dedicated to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Some positions may require additional credentials or a background check to verify your identity.

Name Metro NY DDSO


Fax 646-766-3491

Email Address


Street 2400 Halsey Street

Human Resources Office

City Bronx

State NY

Zip Code 10461


Notes on ApplyingPlease submit a cover letter and resume by March 6, 2024, and reference EOA #2024-30 on all correspondence.

Please state your preferred location:
• Metro NY DDSO: 2400 Halsey Street, Bronx, NY 10461
• Metro NY DDSO: 25 Beaver Street, New York, NY 10004
• Brooklyn DDSO: 750 Vandalia Ave., Brooklyn, NY 11239
• Bernard Fineson DDSO: 80-45 Winchester Blvd., QUeens Village, NY 11428
• Staten Island DDSO: 930 Willowbrook Rd., Staten Island, NY 10314

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