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Review Vacancy

Date Posted 02/22/24

Applications Due03/04/24

Vacancy ID151797


AgencyInformation Technology Services, Office of

TitleSenior Computer Operator, Ref #5647 (NY HELPS)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $53262 to $64693 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Other (see below)

"Other" Explanation Please see Additional Comments for details on work schedule.

Hours Per Week 37.5


From 12 AM

To 12 AM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Swan Street Building, Core 4, Flr 2B

City Albany


Zip Code12220

Minimum Qualifications Minimum Qualifications Required for Transfer:
Open to NYS employees with one year of permanent competitive service as a Senior Computer Operator or Data Processing Clerk 3 who are eligible for transfer under Section 70.1 of the Civil Service Law grades.

NYHELPs Minimum Qualifications:
Either 1. high school diploma/high school equivalency diploma AND one-year full time experience in the operation of a mainframe or medium to large server or complex, multi-variable print production;
Or 2. high school diploma/high school equivalency diploma AND one-year full time experience in the operation of large scale/commercial printing equipment;
Or 3. successful completion of high school vocational studies related to Computer Information Systems AND one year
full-time experience in the operation of a mainframe or medium to large server or complex, multi-variable print production;
Or 4. successful completion of high school vocational studies related to Computer Information Systems AND one year full-time experience in the operation of large scale/commercial printing equipment.

Candidates eligible for consideration under the Governor's Program to Hire Persons/Veterans with Disabilities pursuant to Section 55-b/c of the Civil Service Law are also encouraged to apply. Individuals certified eligible for the 55-b/c program must meet the education and experience qualifications stated above.

Duties Description Under the direction of the Chief Computer Operator, SG-23, within the Chief Technology Office/Data Center Services, the position will monitor and control the operation of data processing equipment in conformance with documented procedures. Specific duties include, but are not limited to, the following:
• Maintain and completes all records, logs and reports as required.
• Place service call requests when required.
• Assist with monitoring Data Center environmental equipment and responds to alarms generated by environmental equipment such as AC units, power distribution units, UPS, backup generator, fire suppression system, and security systems.
• Perform basic console monitoring and other tasks as assigned.
• Notify appropriate parties regarding application or system problems, according to procedure.
• Operate peripheral equipment including, but not limited to, Xerox and/or IBM printers and/or personal computers.
• Load and mounts paper onto equipment
• Monitor job progress on print console.
• Check for equipment errors and take corrective action in response to minor error messages.
• Check operation of printers to assure proper alignment and sequence of forms.
• Remove jammed forms.
• Notify supervisor of equipment problems.
• Review completed jobs to ensure compliance with user agency specifications.
• Maintain job status logs.
• Perform routine maintenance and cleaning duties including cleaning printer and the work area.
• Perform duties that require one to bend, stoop, lift heavy (up to 50 lbs.) objects, push up to 1000 rolling pounds, and operate a pallet jack during a normal business day.
• Perform the full range of supervisory

Additional Comments For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Assignment will include a restriction on playing Lottery games.

Due to the secure nature of the work at the Data Center, candidates will be required to undergo a special background check.

Some travel to the other Data Center Sites may be needed for site coverage and for escort duty of non-authorized visitors

More information on shift, lottery restrictions and background checks will be discussed at the time of interview.

Fingerprinting and background check are required for employment with ITS.

Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Eight (8) days of paid sick leave annually for M/C
Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost

Additional Benefits
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.

Some positions may require additional credentials or a background check to verify your identity.

Name R. Spring

Telephone 518-474-4440

Fax 518-402-4924

Email Address


Street NYS Office of Information Technology Services

Swan St Building, Core 4

City Albany

State NY

Zip Code 12220


Notes on ApplyingTo apply, please submit a cover letter, resume and transcripts if applying provisionally. Please indicate that you are applying for the Senior Computer Operator Ref #5647 , and include the Vacancy ID in the subject of your email.

Your Social Security Number may be required in order to confirm your eligibility.

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