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Review Vacancy

Date Posted 02/22/24

Applications Due03/04/24

Vacancy ID151802


AgencyInformation Technology Services, Office of

TitleComputer Operator, Ref #6140 (NY HELPS)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade10

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42493 to $52146 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Other (see below)

"Other" Explanation Please see Additional Comments for details on work schedule.

Hours Per Week 37.5


From 12 AM

To 12 AM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Swan Street Building Core 4 Floor 2B

City Albany


Zip Code12220

Minimum Qualifications Minimum Qualifications Required for transfer:
Open to NYS employees with one year of permanent competitive service as a Computer Operator or a title eligible for under Section 70.1 of the Civil Service Law.

Minimum Qualifications Required for Appointment HELPS Appointment:

Computer Operator Trainee: high school diploma/high school equivalency diploma.

Computer Operator Journey level: high school diploma/high school equivalency diploma and six months full-time experience in the operation of large scale/commercial printing equipment OR six months full- time experience in the operation of a mainframe or medium to large server or complex, multi-variable print production.

Candidates eligible for consideration under the Governor's Program to Hire Persons/Veterans with Disabilities pursuant to Section 55-b/c of the Civil Service Law are also encouraged to apply. Individuals certified eligible for the 55-b/c program must meet the education and experience qualifications stated above.

Duties Description Under the direction of the Chief Computer Operator, SG-23, within the Chief Technology Office/Data Center Services/Console and Print Operations, the position will monitor and control the operation of data processing equipment in conformance with documented procedures. Specific duties include, but are not limited to, the following:
• Operates peripheral equipment including, but not limited to, Xerox and/or IBM printers and/or personal computers.
• Loads and mounts paper onto equipment.
• Monitors job progress on print console.
• Checks for equipment errors and takes corrective action in response to minor error messages.
• Checks operation of printers to assure proper alignment and sequence of forms.
• Removes jammed forms.
• Notifies supervisor of equipment problems.
• Reviews completed jobs to ensure compliance with user agency specifications.
• Maintains job status logs.
• Performs routine maintenance and cleaning duties including cleaning printer and the work area.
• Monitors consoles (mainframe, open systems, hardware, diagnostic, or other critical displays) for performance alerts, batch program errors, and other problems.
• Monitors facility environmental controls (security, fire, humidity, and temperature).
• Notifies supervisor of errors, alerts, or other problems.
• Assists in resolving errors according to documented procedures.
• Assists in performing system boots according to documented procedures and ensuring that systems are operating correctly upon restarting.
• Performs duties that require one to bend, stoop, lift heavy (up to 50 lbs.) objects, push up to 1000 rolling pounds, and operate a pallet jack during a normal business day.
Assignment will include a restriction on playing Lottery games.

Additional Comments For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

We will be filling this position at the Swan Street Data Center on one of the shifts listed below.

DAY: 1st Shift, Mon-Fri 7am - 3:15pm
EVENING: 2nd Shift, Mon-Fri 3pm - 11:15pm
NIGHT: 3rd Shift Mon-Fri 11pm - 7:15am
NIGHT and WEEKEND: 3rd Shift Sun-Thurs 11pm - 7:15am
WEEKEND DAY: 4th Shift Fri-Sun 7am - 8pm
WEEKEND NIGHT: 5th Shift Fri-Sun 7pm - 8am

Assignment will include a restriction on playing Lottery games.

Due to the secure nature of the work at the Data Center, candidates will be required to undergo a special background check.

Some positions may require fingerprinting.

Some travel to the other Data Center Sites may be needed for site coverage and for escort duty of non-authorized visitors

More information on shift, lottery restrictions and background checks will be discussed at the time of interview.

Some positions may require additional credentials or a background check to verify your identity.

Fingerprinting and background check are required for employment with ITS.

Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.

Name Rachel Spring

Telephone 518-474-4440

Fax 518-402-4924

Email Address


Street NYS Office of Information Technology Services

Swan St Building, Core 4

City Albany

State NY

Zip Code 12220


Notes on ApplyingTo apply for this position, please send a cover letter and resume to the indicating that you are applying for Computer Operator, Ref #6140 in the subject line. Please clearly indicate how you qualify for this position. Your Social Security number may be required to confirm eligibility.

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