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Review Vacancy

Date Posted 02/23/24

Applications Due03/08/24

Vacancy ID151979

AgencyPeople With Developmental Disabilities, Office for

Title Program Aide

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $50347 to $61330 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 44 Holland Ave

City Albany


Zip Code12208

Minimum Qualifications Eligible List
Candidates must be reachable for appointment on Current Civil Service Eligible List for this title.


Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.


The Civil Service promotional examination for this title was held on January 13, 2024. To be eligible for a provisional appointment, candidates must have one year of permanent competitive or 55-b/55-c service in an office assistant, clerical, keyboarding, or paraprofessional*** title allocated to Grade 6 or higher and must have taken this examination. Candidates who have not passed the examination or do not achieve a reachable score on the resulting eligible list may not be retained in this position. ***Only paraprofessional titles in an office environment will be considered qualifying.

Duties Description The program aide will support the Assistant Commissioner of the Division of Statewide Services and collaborate with other administrative support staff to support the 9 bureaus and staff within the division. The Division of Statewide Services has several bureaus: Research and Data Analytics, Clinical Project Management, Technical Support, Statewide Clinical Programs, Nursing and Health Services, Behavioral Services, Intensive Treatment Services, Assessment Oversight and Coordination and Service Allocation, Research and Review which are critical to meeting OPWDD's core mission by providing guidance, policy and services to the vast provider network. The bureau work is delegated to two separate subdivisions; Policy & Clinical Supports and Operational Oversight & Review. The division is charged with ensuring a safe environment through the provision of both direct services and guidance on clinical care in the form of technical support and policy development. Statewide Services focuses on supporting state and voluntary provider agencies, and through collaborative work and shared priorities ensures equitable access to quality service provision that is responsive to the needs of individuals with I/DD. The Division work is part of the support for the OPWDD's strategic plan and core mission.

In support of the Division of Statewide Services' subdivisions and bureaus within, the Program Aide will provide a wide range of essential administrative duties and services and interact with OPWDD leadership, management, outside agencies, families, and other stakeholders.

The Program Aide will provide essential administrative, clerical, and secretarial support to the Assistant Commissioner for the Division of Statewide Services and other staff and duties will include, but not be limited to, the following:

• Provide administrative support to the Assistant Commissioner and other department heads within the division. Complete clerical tasks for eligibility leaders and Committees.
• Perform general administrative functions (answering phones, filing, correspondence, maintaining calendars, ordering supplies).
• Coordinate information flow by acting as liaison among executives, field staff, and other Central Office Division representatives.
• Establish/enhance office procedures; maintain efficient workflow; track and coordinate tasks.
• Design filing systems to manage paper and electronic documentation and correspondences.
• Utilize information technology applications such as email, databases, spreadsheets, and word processing.
• Create, maintain, and enter information into spreadsheets and databases.
• Maintain scheduling and event calendars for supervisors; schedule meetings via WebEx and Teams programs.
• Make travel arrangements for supervisors; create and/or submit travel expense reports via SFS.
• Complete forms in accordance with agency procedures assure divisional electronic organization or forms and resources.
• Operate office equipment such as printers, scanners, and copiers; arrange for repairs and supplies when needed.
• Make copies of various documents, file and/or distribute as appropriate.
• Compose, type, and distribute meeting notes, correspondence, and reports.
• Review work and documents for spelling and grammar for finalization.
• Support the development of office procedures, recommend revisions as needed and assure understanding and guide compliance.
• Greet visitors or callers and handle their inquiries; or direct calls/inquiries to the appropriate persons.
• Assist in hiring of new staff and complete on-boarding and off-boarding for staff.
• Perform other duties as assigned.
• Telecommuting will be discussed during interview.
LinkedIn: #LI-EF1

Additional Comments • The Office for People With Developmental Disabilities (OPWDD) and it's Division of Statewide Services is committed to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a
diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture, and is a key part of our successes. As we continuously recruit people for our
team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.
• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.
• In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your
• OPWDD is an Equal Opportunity/Affirmative Action Employer.

Some positions may require additional credentials or a background check to verify your identity.

Name Erica Fox

Telephone 518-473-4785

Fax 518-474-9902

Email Address


Street 44 Holland Ave

City Albany

State NY

Zip Code 12208


Notes on ApplyingPlease submit a cover letter and resume as an attached PDF or Word document by 3/8/2024. Please reference the EOA #2024-064 in all correspondence.

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