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Review Vacancy

Date Posted 02/27/24

Applications Due03/13/24

Vacancy ID152148


AgencyGeneral Services, Office of

TitleBusiness Services Center Analyst 1(NY HELPS) - VID 152148

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $47925 to $80248 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address State Office Campus, Bldg #5

City Albany


Zip Code12226

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:

This title includes a traineeship opportunity and applicants will be appointed to the appropriate level** based on their experience and education.

Required experience: professional experience providing support to finance and human resources staff in the areas of Accounts Receivable and Payable, Purchasing, Travel and Credit Card, Payroll, Personnel Administration and Benefits, and Time and Attendance. Master's and higher-level degrees will substitute for one year of required experience.

** Business Services Center Analyst level requirements:
• Business Services Center Analyst Trainee 1 (equated to SG-13): bachelor or higher degree.
• Business Services Center Analyst 2 (equated to SG-14): bachelor or higher degree and one year of required experience.
• Business Services Center Analyst 1, SG-18: bachelor or higher degree and two years of required experience.

Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 11 or above and eligible for transfer under Section 52.6, 70.1, or 70.4 of the Civil Service Law.

Duties Description The incumbent of this position will work primarily in one of the Business Services Center Finance, Human Resources or Support service lines. All service lines operate in a customer service-oriented environment using lean tools. Duties typical of this position include, but are not limited to:

• Responsible for the work performed by the staff within an assigned service line, coaching and directing staff in the performance of their day-to-day duties.
• Maintaining a comprehensive understanding of various BSC systems, including the ability to run reports.
• Maintaining a comprehensive understanding of laws, rules and regulations as appropriate for your
service line, and how to effectively apply them in diverse situations.
• Monitoring performance metrics, evaluating and developing corrective measures when necessary.
• Providing support and advice to the entire unit on the most complicated requests.
• Conducting both written and telephone communications and preparing correspondence to customers, vendors, program administrators and others regarding requesting information, the giving of assistance or advice, and the answering of questions.
• Providing guidance, technical assistance, and training to customer agencies and/or vendors to facilitate the appropriate processes, ensuring all control requirements are met.
• Developing and implementing Standard Work protocols in your unit and soliciting feedback from staff on necessary changes and improvements.
• Leading and participating in team huddles and sharing your ideas and insights with staff.
• Performing all duties with a “continuous improvement” mindset, offering ideas and solutions to
• Interacting with customers (telephone, email, in person) in a respectful, helpful manner, and actively listening to issues and guide them through appropriate solutions.
• Taking a lead role in providing the best possible customer service while keeping the BSC’s and the State of New York’s needs in perspective.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Additional Comments *There is no examination required for appointment to a NY HELPS position. Candidates hired before May 2024 will be appointed on a temporary basis. In May 2024, satisfactory employees will receive permanent, non-competitive appointments and will begin a probationary period.

At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/AG

Telephone 518-473-5282

Fax 518-486-1631

Email Address


Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242


Notes on ApplyingPlease submit a resume and cover letter detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID number of each position you are applying to.

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