Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 02/27/24

Applications Due03/10/24

Vacancy ID152169


AgencyMedicaid Inspector General, NYS Office of the

TitleProgram Aide (2 positions) NY HELPS

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $50347 to $61330 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 800 North Pearl St

City Albany


Zip Code12204

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)**

To be considered for appointment through NY HELPS, candidates must meet the open-competitive minimum qualifications for this position:
• High school or high school equivalency diploma
• Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

Competitive Minimum Qualifications:
Reachable on the eligible list for Program Aide, or current New York State employee with one year or more of permanent or contingent-permanent service as a Program Aide, OR New York State employee with one year of permanent or contingent-permanent service in a title eligible for transfer under Section 70.1 of the Civil Service Law.

Excellent verbal and written communication skills. Must be detail oriented. Proficient in Microsoft Office Suite and ability to learn new data systems. Knowledge of NYS Medicaid Compliance Program rules and regulations (18 NYCRR Part 521) is a plus.

Duties Description This position will support the Compliance Program Review process for the Bureau of Compliance. Duties include but are not limited to:
• Entering information into project management systems
• Tracking tasks and communications to ensure appropriate follow-up occurs.
• Photocopying and scanning compliance program review information into OMIG computer systems.
• Preparing and reviewing letters to ensure accuracy of information.
• Processing mail.
• Responding to compliance-related telephone calls, emails, and letters received (including dedicated bureau telephone and email accounts).
• Providing objective and constructive guidance and assistance to providers in a collaborative manner that is consistent with bureau policy, procedure, and direction.
• Working in coordination with other bureau staff
• Other duties as assigned.

Additional Comments Permanent, Non-Competitive, Full-Time.

**The Department of Civil Service has developed the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS), which is a streamlined program that allows appointment to this title and others without examination.

For the duration of the NY HELPS program, this title, may be filled via permanent, non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the titles for which they apply.

Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• 13 paid holidays annually
• Up to 13 days of paid vacation leave annually
• Up to 5 days of paid personal leave annually
• Up to 13 days of paid sick leave annually for PEF/CSEA

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.

Name Jennifer Sichak


Fax 518-408-0395

Email Address


Street 800 North Pearl St

2nd Floor

City Albany

State NY

Zip Code 12204


Notes on ApplyingSubmit resume to Jennifer Sichak, Office of the Medicaid Inspector General, 800 North Pearl St, 2nd floor, Albany, NY 12204, or by email to with a subject line of Compliance/Program Aide, or by fax to (518) 408-0395, no later than March 10th, 2024.

PLEASE NOTE: We are unable to open documents from Google Docs, Google Drive, OneDrive, and/or "the cloud', or Apple Pages. Please submit requested documents in Word or PDF format.

Printable Version