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Review Vacancy

Date Posted 02/27/24

Applications Due03/13/24

Vacancy ID152170


AgencyPublic Service, Department of

TitleOffice Assistant 2 (NY HELPS)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $40193 to $49405 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 3 Empire State Plaza

City Albany


Zip Code12223

Minimum Qualifications No exam is required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS***) Program. Applicants must meet the NON-COMPETITIVE MINIMUM QUALIFICATIONS listed below to qualify for this title.

One year of clerical experience.

Interested candidates should submit a resume to demonstrate how they meet the minimum qualifications when applying.

Candidates who are currently eligible, who meet the qualifications listed in the Non-Competitive section above are encouraged to apply. If interested in this position and applying using your 55-b/c status, please provide a copy of your current 55-b/c eligibility letter.

Civil Service Eligibility List:
Candidates on the appropriate promotional list(s) have been canvassed and do not need to apply to this posting.

Current New York State employee with one year or more of permanent or contingent-permanent service as an Office Assistant 2, Grade 9; OR current New York State employee with one year or more of permanent, contingent-permanent, or 55b/c service in a qualifying title and eligible for transfer* under Section 70.1 of the Civil Service Law.

*Candidates are encouraged to access GOT-IT on the Civil Service website ( to determine transfer eligibility.

Duties Description The Office Assistant 2, Grade 9, will perform more complex clerical and office support duties that include, but are not limited to:
• Answering questions from and providing information to various parties regarding agency activities, transactions, and procedures. Responding to questions concerning the operation of the unit or program area.
• Operating various communication systems such as telephones, computers, and internal systems. Maintaining records of such communications.
• Scheduling appointments and meetings using various office tools.
• Coordinating arrangements for meetings, courses, and other gatherings, taking attendance, and ensuring appropriate materials and equipment are available.
• Receiving, screening, reviewing, and verifying documents for completeness, content, and accuracy.
• Reviewing forms and applications and making appropriate determinations.
• Performing various clerical or office assistant tasks such as scanning documents, typing, proofreading, reviewing, and correcting errors of written material.
• Designing clerical processing procedures to help increase office efficiency.
• Establishing new files by coding and numbering forms, creating folders, and compiling relevant material.
• Maintaining files, correspondences, documents, records, and materials pursuant to guidelines.
• Receiving, opening, appropriately recording, sorting, and distributing mail, e-mail, and other forms of correspondence and/or communication.
• Responding to correspondence.
• Operating and performing basic maintenance on office machines and equipment.

Additional Comments The primary mission of the New York State Department of Public Service (DPS or Department) is to ensure affordable, safe, secure, and reliable access to electric, gas, steam, telecommunications, and water services for New York State’s residential and business consumers, at just and reasonable rates, while protecting the natural environment. The Department also seeks to stimulate effective competitive markets for clean, renewable, and distributed energy resources that benefit New York consumers, as well as product and service innovations.

***This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a noncompetitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

The Department of Public Service is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by contacting the Designee for Reasonable Accommodations (DRA) and Americans with Disabilities Act Coordinator which can be found under the Accessibility Link on the Department’s webpage at

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management - KH


Fax 518-473-9990

Email Address


Street 3 Empire State Plaza

City Albany

State NY

Zip Code 12223


Notes on ApplyingPlease send a resume to or fax to Human Resources Management at (518) 473-9990. Please reference “Office Assistant 2, NYHELPS Posting 00128" when applying.

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