Review Vacancy
TitleInformation Technology Specialist 2 (NY HELPS)
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $71776 to $80248 Annually
Minimum Qualifications • Reachable on current Civil Service eligible list for this title; OR
• One year of permanent, competitive class service as an Information Technology Specialist 2; OR, one year of permanent, competitive class service in a title eligible for transfer Section 52.6 of the Civil Service Law; OR
• Bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR
• Bachelor's or higher-level degree in any field AND one year of experience in information technology; OR
• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology; OR
• Two years of experience in information technology.
Note: Certain math and business courses although taken as part of a computer science curriculum, are not counted towards the 15 semester credit hours.
Duties Description This position is within the Service Desk Team in the ITS End User Services (EUS) Group. The primary duties include:
• Provide remote technical support via the Service Desk for NYSIF staff and external customers.
• Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software.
• Image computers.
• Provide new employee onboarding support.
• Configure mobile devices.
• Support all ITS Teams with hardware deployments, installations, and system maintenance.
• Create and maintain user and instructional documentation.
• Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory, and hardware disposals.
• Demonstrate ability to engage in good customer service skills when working with end users.
• Experience and sound knowledge of basic computer functionality, including Windows operating systems, is required.
• Ability to left 20 pounds is required.
Additional Comments NYSIF has a telecommuting program.
Positions located in New York City, will receive an additional $3,087 downstate adjustment location pay with regular annual salary.
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
The New York State Insurance Fund (NYSIF) was established in 1914 as part of the original enactment of the New York State Workers’ Compensation Law. NYSIF's mission is to guarantee the availability of workers’ compensation insurance at the lowest possible cost to New York employers and to provide timely, appropriate indemnity and medical payments to injured workers, while maintaining a solvent fund. Since inception, NYSIF has fulfilled the dual roles for which it was created: to compete with other carriers to ensure a fair marketplace and to be a guaranteed source of coverage for employers who cannot secure coverage elsewhere.
NYSIF is the largest workers’ compensation carrier in New York State and among the top ten largest workers’ compensation carriers in the nation, insuring approximately 131,000 policyholders, with more than $1.6 billion in annual earned premium and over $22 billion in assets. A self-supporting insurance carrier, NYSIF operates without taxpayer funding.
In addition to workers’ compensation insurance, NYSIF provides disability benefits coverage for off-the-job injuries to more than 57,500 New York employers. In 2018, NYSIF added Paid Family Leave as a component of its disability benefits product, providing New Yorkers with job-protected, paid time away from work to care for their families.
NYSIF Commitment to Diversity, Equity, and Inclusion:
NYSIF prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.
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