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Review Vacancy

Date Posted 02/29/24

Applications Due03/10/24

Vacancy ID152670


AgencyTemporary and Disability Assistance, Office of

TitleOffice Assistant 1 (NY HELPS)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade06

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $34152 to $42251 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Employment and Income Support Programs

40 North Pearl Street

City Albany


Zip Code12243

Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required, but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive, and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.


There are no minimum education or experience requirements.

Preferred Qualifications: High School Diploma or equivalent.

Desired competencies:

• Customer service and a “people first” attitude– employees will be answering questions from recipients/providers/financial institutions via phone, email, mail and e-fax and initiate the mailing of documents to recipients/provider agencies;

• Clear communication skills, in particular good phone skills;

• Basic computer and math skills – employees will be entering data from calls into the SSP system and opening new SSP cases; reviewing forms for completeness; processing changes reported from various sources by updating client records and initiating the case actions calculating regular, manual and retroactive payments;

• Solid organizational skills;

• Ability to follow directions; and

• Empathy, reliability, adaptability, and the ability to work under pressure when dealing with difficult calls/work situations.


55 b/c: This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program. Information about the 55b/c program can be found here:


Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at


Reachable on the appropriate eligible list in Albany.

Duties Description These full-time Office Assistant 1 positions are located within Employment and Income Support's (EISP) State Supplement Program (SSP) Bureau. Duties may include but are not limited to the following:

• Answering telephones following SSP protocols;

• Entering data from calls into SSP system;

• Initiating the mailing of documents to recipients/provider agencies;

• Escalating issues to supervisor as needed;

• Directing recipients to internal or external resources as necessary (i.e., Social Security Administration, Medicaid, Supplemental Nutrition Assistance Program);

• Creating work items;

• Communicating with all co-workers (both verbally and written);

• Returning phone calls;

• Opening new SSP cases;

• Processing changes reported from various sources by updating client records and initiating the case actions;

• Calculating regular, manual and retroactive payments;

• Issuing all program related notices;

• Conducting re-determinations and initiating recoveries;

• Requesting information from recipients and responding to recipient requests;

• Entering and retrieving information from the SSP computer system;

• Answering questions from recipients/providers/financial institutions;

• Faxing, mailing, and emailing recipients & vendors; and

• Reviewing activity/exception reports.

Additional Comments Full-time, permanent, contingent permanent or temporary appointments will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States.


• Candidates should reference posting 24050SNY when submitting your application.
• If submitting electronically, please reference posting 24050SNY as part of your subject line.
• If you are interested in applying to this position, please visit how to apply for applicant instructions.

Interested applicants should send an email with their resume and cover letter attached to and reference posting #24050SNY. DO NOT REFERENCE THE VACANCY ID NUMBER.

NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. We actively solicit and encourage applications from Black, Indigenous, and People of Color (“BIPOC”); LGBTQIA+ individuals; women; people with disabilities; and military veterans.

Some positions may require additional credentials or a background check to verify your identity.

Name Recruitment Unit

Telephone (518) 402-3991

Fax (518) 474-9374

Email Address


Street 40 North Pearl Street, 12B

City Albany

State NY

Zip Code 12243


Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.

You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.

Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.

If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.

In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact the Office of Equal Opportunity Development in Albany at (518) 473-8555 or in New York City at (212) 961-8216.

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