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Review Vacancy

Date Posted 03/04/24

Applications Due03/19/24

Vacancy ID152864


AgencyPublic Service, Department of

TitlePublic Service Commissions (PSC) Operations (Ops) Clerk Trainee Or PSC Ops Clerk 1 (NY HELPS)

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeNS

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $34152 to $49405 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 3 Empire State Plaza

City Albany


Zip Code12223

Minimum Qualifications No exam is required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS***) Program. Applicants must meet the NON-COMPETITIVE MINIMUM QUALIFICATIONS listed below to qualify for this title.

There are no education or experience requirements.

In order to be appointed as a Public Service Commission Operations Clerk 1, Grade 9, candidates must meet the qualifications listed above and also possess one year of clerical experience where most work time is spent performing various tasks related to: reviewing, analyzing, and/or conducting research in the processing of documents.

Candidates who are currently eligible, who meet the qualifications listed in the “Non-Competitive (NY HELPS)” section above are encouraged to apply. If interested in this position and applying using your 55-b/c status, please provide a copy of your current 55-b/c eligibility letter.

Civil Service Eligible List:
Individuals meeting the minimum qualifications who achieved any score on the most recent holding of the Beginning Office Assistant Examination are encouraged to apply to this posting as the list will not be canvassed at this time.

Current New York State employee with one year or more of permanent, competitive service or 55-b/c service in a qualifying title allocated to a Grade 6 and above and eligible for transfer** under section 70.1 of the Civil Service Law.

*Successful completion of a one-year traineeship leads to appointment as a Public Service Commission Operations Clerk 1, Grade 9.
**Candidates are encouraged to access GOT-IT on the Civil Service website ( to determine transfer eligibility.

Duties Description The Public Service Commission Operations Clerk 1, Grade 9, will work in the Central Operations Unit of the Executive Office’s Office of the Secretary, and perform duties that include, but are not be limited to:
• Providing technical assistance to individuals, researching and processing documents filed with the Department of Public Service, and making determinations as to document types and categories, ensuring that all are in compliance with the Public Service Law, State Administrative Procedure Act (SAPA) guidelines, and Commission Rules of Procedures.
• Performing complex and in-depth research using all available resources; possessing working knowledge of internal databases.
• Analyzing formal/informal petitions filed with the Secretary to the Commission and making determinations on appropriate categories and distribution.
• Creating new cases using internal databases.
• Processing Commission orders, notices, rulings, and tariff filings.
• Assisting Agency staff and the public with research and retrieval of public documents filed with the Agency; responding to inquiries with regards to Agency documents and the courses of action used to process same.

Additional Comments The primary mission of the New York State Department of Public Service (DPS or Department) is to ensure affordable, safe, secure, and reliable access to electric, gas, steam, telecommunications, and water services for New York State’s residential and business consumers, at just and reasonable rates, while protecting the natural environment. The Department also seeks to stimulate effective competitive markets for clean, renewable, and distributed energy resources that benefit New York consumers, as well as product and service innovations.

***This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a noncompetitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

The Department of Public Service is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by contacting the Designee for Reasonable Accommodations (DRA) and Americans with Disabilities Act Coordinator which can be found under the Accessibility Link on the Department’s webpage at

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management - KH


Fax 518-473-9990

Email Address


Street 3 Empire State Plaza

City Albany

State NY

Zip Code 12223


Notes on ApplyingPlease send a resume, cover letter, and proof of meeting the minimum qualifications to or fax to Human Resources Management at (518)473-9990. Please reference “PSC Operations Clerk 1, NYHELPS posting 00045” when applying.

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