Review Vacancy
TitleInformation Technology Specialist 2 (NY HELPS)
Occupational CategoryI.T. Engineering, Sciences
Salary RangeFrom $60728 to $86162 Annually
Appointment Type Contingent Permanent
Minimum Qualifications CURRENT NYS EMPLOYEES
Current New York State employee with one year or more of qualifying permanent service to a Grade 16 or above and eligible for transfer under Section 52.6 and/or Section 70.1 of the NYS Civil Service Law.
GENERAL PUBLIC CANDIDATES:
A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; or a bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.
SPECIALIZED/ADDITIONAL REQUIREMENTS:
1. Associate degree in Information Technology, Computer Science, Computer Information Systems, Telecommunications, Management Information Systems, or Computer Engineering.
2. At least 6 months of experience using Microsoft Office 365 Suite (Forms, Planner, SharePoint Admin, Teams).
3. At least 6 months of experience using MS Active Directory.
4. At least 6 months of experience using Microsoft Azure Active Directory.
5. At least 6 months of experience using MS 365.
6. At least 1 year of experience with computer hardware troubleshooting and repair.
7. At least 1 year of experience with printer troubleshooting and repair.
8. At least 6 months of experience with Asset Management.
9. At least 6 months of experience with Inventory Management.
10. At least 6 months of experience with VPN.
11. At least 6 months of experience with Android.
12. At least 6 months of experience with iOS.
13. At least 6 months of experience with Mac.
14. At least 6 months of experience with Windows Desktop.
15. At least 6 months of experience with MS Configuration Manager.
16. At least 6 months of experience with Windows Imaging and Advanced Administration.
17. At least 6 months of experience using Azure MFA (MultiFactor Authentication).
18. At least 6 months of experience with Endpoint Protection products.
19. At least 6 months of experience with Mobile Device Management.
20. At least 6 months of experience with evaluation of written materials and specifications.
21. At least 6 months of experience with Technical Communications such as Service Notifications and Customer Notifications.
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Duties Description - Install, configure and maintain computer and peripheral equipment.
- Troubleshoot hardware issues and perform repair.
- Install, configure and maintain commercial and in-house software,
- Troubleshoot software issues and perform repair.
- Evaluate new hardware and software for compatibility.
- Coordinate and implement software upgrades.
- Provide assistance with computer software, hardware, connectivity, and peripheral equipment and refer to specialist when appropriate.
- Document customer interactions and follow up with customer to ensure resolution.
- Ensure computer and peripheral equipment assignments are recorded and accurate.
- Provide peer and customer training, both one-on-one and in a classroom setting.
- Create customer-based training documents.
- Ensure Intranet resources and content are kept current.
Additional Comments Free onsite employee parking. Remote work availability and hours will be discussed at time of interview.
This is a NYS Thruway Authority Unit 2 CSEA position:
Health Insurance and Prescription Drug Coverage.
Dental and Vision Coverage.
13 Paid Holidays, 4 of which are floating holidays, which are credited in July each year for use from July 1st through June 30th.
Vacation, Sick and Personal Accruals.
Sick Leave is credited at the rate of one-half day each biweekly pay period up to a total of 165 days.
Sick Leave Incentive Plan – Employees who have not accumulated 165 sick days and have not used sick leave during the periods of January 1st to June 30th or July 1st to December 31st each year, may receive two days of pay for each six-month period. Employees who have a sick leave balance of 165 sick leave days, and continuously maintain that balance for each six-month period, may receive four days of pay for each six-month period.
Employees with 20+ years of Authority/State service may receive up to an additional five days of vacation leave accruals annually.
Vacation Exchange Program - Between November 15th and December 31st of each year, employees who have previously earned and accrued vacation credits may elect to receive cash payments in lieu of the use of up to five days of such accrued vacation credits. Employees who maintain a 35-day vacation accrual balance in the pay period prior to submitting the election form may exchange an additional five days for a total exchange of 10 days of accrued vacation credits.
Membership in the New York State and Local Retirement System, as well as optional enrollment in the NYS Deferred Compensation Plan.
Tuition Assistance Program, which reimburses 90% of tuition costs for approved courses up to 21 credit hours per year.
New York's 529 College Savings Program, which provides New York families with a tax-advantaged way to save for college.
Longevity Pay - Employees with five years of satisfactory service at or above the maximum salary of their grade will be eligible to have salary advanced to the First Longevity, 10 years of satisfactory service will advance to the Second Longevity, and 15 years of satisfactory service will advance to the Third Longevity.? Longevity pay has a positive impact on retirement.
Employees are paid bi-weekly, with no lag time.
Some positions will be eligible for downstate and/or geographical pay depending on location and title.
The New York State Thruway Authority is an Equal Opportunity Affirmative Action Employer. Diverse candidates are encouraged to apply.
New York State Human Rights Law prohibits discrimination based on age, race, creed, color, national origin, sexual orientation, military status, familial status, citizen or immigration status, sex, disability, marital status, gender identity or expression, prior arrests, prior conviction records, predisposing genetic characteristics or domestic violence victim status. The Thruway Authority is committed to a workplace free from discrimination based on the referenced characteristics and other federal and state protected characteristics.
The New York State Thruway Authority provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Office of Equal Employment Opportunity and Diversity Development at accommodations@thruway.ny.gov or call (518) 471-4321.
Some positions may require additional credentials or a background check to verify your identity.
Email Address CanvassReply4@thruway.ny.gov
Address
Notes on ApplyingIf interested in this vacancy, please submit a resume, college transcript, and any other documents for proof of eligibility to the contact information in this announcement. Please include the Vacancy ID and Title of the position you are applying for in your email.