Review Vacancy
AgencyFinancial Services, Department of
TitleInformation Technology Specialist 4 (ITS 4)
Occupational CategoryAdministrative or General Management
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $93530 to $117875 Annually
Minimum Qualifications This position is to be filled by Selective Certification. The education and skill requirements are:
• At least one year of experience with MS Active Directory;
• At least one year of experience with MS 365;
• At least one year of experience with Computer hardware troubleshooting and repair; and
• At least one year of experience with Windows Desktop.
Appointment method:
List Appointment: Candidates must be reachable on the Civil Service eligible list for 26-381 or 38-714.
Transfer: Candidates must have one year of permanent competitive service in a title eligible for transfer via Sections 70.1 or
52.6 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility
Office website at http://careermobilityoffice.cs.ny.gov/cmo/.
Please Note that under Civil Service Law, an employee cannot have two consecutive upward 70.1 or 52.6 transfers without
an intervening eligible list appointment if such transfers would exceed two salary grades.
Duties Description The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system
that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational
excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial
harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation;
and preserving the stability of the global financial system.
The Department of Financial Services is seeking candidates for the position of Information Technology Specialist 4 (ITS 4) in
for the Service Desk within the Technology Bureau. The ITS 4 will function as the Service Desk manager and will be
responsible for managing daily operations of the service desk, managing the service desk team, representing the team to
other stakeholders and ensuring that the service desk is constantly developing and improving. This role will be tasked with
managing the Service Desk team to implement and follow standard ITIL process, coordinate technical resolution of incidents,
timely satisfaction of service requests and endpoint asset management. This role will also lead cross team relationships to
facilitate handoff of issues and needs across the IT department as well as manage the Service Desk relationship with DFS
customers. Duties include, but are not limited to, the following:
• Oversees and manages Service Desk staff;
• Coordinates tasks, escalations and communications with other departments;
• Manages the collection of customer data for calls, incidents and requests via Service Management tools;
• Monitors the Service Desk and IT process to identify areas for improvement;
• Coordinates and manages all relevant stakeholders, including the customers, vendors and other teams that are
involved in IT support;
• Conducts and shares results from service and operational performance reviews with management;
• Ensures tickets are triaged, routed, assigned and acted upon in timely fashion.
• Manages collection of known issues and documentation in knowledge base for sharing within IT and the wider
organization as appropriate; and
• Participates in major incident identification, problem correlation/management and change management to improve
delivery of service to NYS DFS stakeholders
Some positions may require additional credentials or a background check to verify your identity.
Email Address ryan.taratus@dfs.ny.gov
Address
Street One Commerce Plaza Suite 301
Notes on ApplyingTo Apply: Interested qualified candidates must submit a resume and letter of interest no later than April 2, 2024 to the email address listed below. Please include the Vacancy ID in the subject line of your email to ensure receipt of your application. Email submissions are preferred.
Ryan Taratus
New York State Department of Financial Services
Office of Human Resources Management
One Commerce Plaza, Suite 301
Albany, NY 12257
Email: Ryan.Taratus@dfs.ny.gov
Fax: (518) 402-5071
All candidates that apply may not be scheduled for an interview
Public Service Loan Forgiveness
Employment with New York State qualifies an individual for Public Service Loan Forgiveness (PSLF). This program forgives the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly payments while working full-time for a U.S. federal, state, local, or tribal government or not-for-profit organization. To learn more about the program and whether you would qualify, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
AMERICANS WITH DISABILITIES ACT: REASONABLE ACCOMMODATIONS
Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an accommodation would enable the applicant to perform the essential functions of the job. If the accommodation would constitute an undue hardship on the operations of the agency, the agency is not required to provide it.
All people with disabilities are encouraged to apply to all jobs for which they meet the minimum qualifications.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 473-3130 or via email at response@oer.ny.gov.