Review Vacancy
AgencyInformation Technology Services, Office of
TitleProgram Aide, REF-LR (NY HELPS)
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitM/C - Management / Confidential (Unrepresented)
Salary RangeFrom $50408 to $63319 Annually
Minimum Qualifications Open to NYS employees with one year with one year or more of qualifying permanent service in a position allocated to a Grade 11 or above and eligible for transfer under Section 70.1 of the Civil Service Law.
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Open Competitive: Applicants must possess three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.
Duties Description Under the direction of the Director of Labor Relations, the incumbent performs a variety of para-professional duties essential to the operations of the Labor Relations Office. Many of the activities are in direct support to the Director and Deputy Director, while others support the various staff in the Office. Duties include, but are not limited to, the following:
• Prepare written correspondences to employees and/or union representatives;
• Create, maintain, and enter information into spreadsheets and databases;
• Complete forms in accordance with agency procedures;
• Create case folders; filing;
• Delegate email and phone inquiries from unions, employees, or vendors in a courteous manner to appropriate Labor Relations Representative;
• Maintain calendars and schedule meetings for supervisor(s);
• Review work completed by supervisor(s) to check correct, spelling, grammar; ensure office format policies are followed and recommend revisions;
• Maintain working knowledge of applicable software applications used in the office, such as: SharePoint; Microsoft Office; Human Capital Management (HCM); NYSTEP, and LATS; Access and,
• Collaborate with Labor Relations staff on alternate assignments or special projects.
Additional Comments Some positions may require fingerprinting.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Street NYS Office of Information Technology Services
Empire State Plaza, Swan Street Building, Core 4
Notes on ApplyingTo apply, please submit a clear, concise cover letter and resume, indicating that you are applying for Program Aide, Ref-LR (NYHELPS) and include the Vacancy ID in your subject line. Please clearly indicate how you meet the minimum qualifications for this position.
Some positions may require additional credentials or a background check to verify your identity. Selected candidates who are new or returning to NYS service may be required to pay for fingerprinting fees. New York State is an equal opportunity employer.