Review Vacancy
AgencyWorkers' Compensation Board
TitleWorkers Compensation Examiner, WCB Item #3160
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $53262 to $64693 Annually
Minimum Qualifications Candidates must be reachable on the appropriate Civil Service eligible list.
OR
Candidates must have one year permanent competitive or 55 b/c service in a title designated as appropriate for transfer in accordance with Section 70.1 of the Civil Service law.
OR
Individuals certified eligible for the 55b/c program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55b/c of the Civil Service Law will also be considered. To be considered, you must meet the minimum qualifications and provide a copy of your letter of eligibility with your response.
Candidates must have:
Either 1. Three years of full-time experience in a position where your primary responsibilities included extensive in-person or telephone customer service experience with the general public resolving customer's issues and/or problems; explaining programs/services, policies, or procedures; reconciling accounts; or experience examining, investigating, processing, or adjusting insurance claims; or responding to technical questions from policyholders or claimants;
Or 2. An associate's degree and two years of full-time experience described in #1;
Or 3. A bachelor's degree and one year of full-time experience described in #1.
Duties Description Under the direct supervision of the Senior Examiner, this position ensures that system participant report cards are compiled accurately and distributed, issues penalties for system participants that fail to meet established performance goals and resolves basic inquiries from customers.
Duties include, but are not limited to:
• Responsible for the distribution of quarterly performance report cards to system participants once per quarter using Board established information technology systems.
• Issues penalty notices to system participants who fail to meet established performance goals on a quarterly basis using Board established information technology systems.
• Responds to telephone inquiries, complaints, or other issues from system participants regarding report cards, performance penalties or appeal procedures.
• Prepares written correspondence that correctly identifies the parties and clearly outlines answers to specific questions raised either during a telephone conversation or in correspondence received as part of the file.
Additional Comments Please Note: A hybrid telecommuting schedule can be discussed with the hiring manager during the interview.
The Workers’ Compensation Board (Board) is an equal opportunity employer. The Board does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, or other applicable legally protected characteristics. The Board is dedicated to eliminating injustices and ensuring diversity in our workforce so we can better serve our staff and create a space where all feel safe to be themselves. To help meet those goals, we encourage applicants from marginalized communities to apply. We are looking for candidates who are committed to working in and contributing to an environment that fosters a sense of belonging, as well as inclusion, and celebrates people of all backgrounds, identities, experiences, and perspectives.
Some positions may require additional credentials or a background check to verify your identity.
Address
Street Human Resources Office, Rm.133
328 State Street
Notes on ApplyingQualified candidates should submit a letter of interest and resume which lists your actual Civil Service title, salary grade and specific verifiable information as to how you meet the minimum qualifications to be eligible to apply for this position. Please submit your application to HRM@WCB.ny.gov (email applications are preferred). It is important that you reference WCB Item# 3160 in the subject line of your email to ensure receipt of your application. (Please do not reference the Vacancy ID No. when responding)