Review Vacancy
AgencyInformation Technology Services, Office of
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $65001 to $82656 Annually
Minimum Qualifications Open Competitive: A bachelor’s or higher-level degree in Computer Science, Computer Information Systems, Management Information Systems.
OR
A bachelor’s or higher-level related degree with eighteen credit hours in Computer Science.
OR
A total of four years of experience in the following computer related areas: network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Duties Description Under the direction of a Manager of Information Technology Services 1, SG-27, and supervision of an Information Technology Specialist 3, SG-23, within the Chief Technology Office, the incumbent will provide level one support coverage (including off-hours involvement) and handling of assigned basic routine daily operational tasks. Specific duties include, but are not limited to:
• Communicate effectively with basic oral and written skills.
• Provide basic technical competencies and troubleshooting skillsets.
• Provide level 1 technical support.
• Complete basic routine daily operational tasks that have had their logistics planned and approved by their supervisor.
• Execute tasks as assigned based upon the instructions, documentation, processes, and tools provided by their supervisor.
• Promptly report problems or challenges with assigned tasks or provided instructions, processes, and tools to their supervisor.
• Utilize established standard change controls as required to perform daily operational tasks assigned.
• Suppress monitoring alarms when performing tasks.
• Complete assigned tasks on time and promptly report statuses to their supervisor.
• Perform routine health check processes during business hours.
• Promptly respond to monitoring alerts received (either during business hours or when engaged from an off hour on-call callout).
• Promptly report triage status to their supervisor on alerts responded to (either during business hours or when engaged from an off hour on-call callout).
• Promptly escalate to level 2 support as required (either during business hours or when engaged from an off hour on-call callout).
Additional Comments Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
Some positions may require additional credentials or a background check to verify your identity.