Review Vacancy
AgencyInformation Technology Services, Office of
TitleSubscriber Relationship Manager (NYSOC), Information Technology Specialist 4 (Information Security), ref #5769M-25R
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $93530 to $117875 Annually
Appointment Type Contingent Permanent
Street Address CNSE-ZEN Building, 201 Fuller Road, Albany
OR New York City or other locations statewide*
Minimum Qualifications Bachelor’s degree* with at least 15 credit hours in cyber security, information assurance, or information technology; and three years of information technology experience, including two years of information security or information assurance experience**.
*Substitution: bachelor's degree candidates without at least 15 course credits in cyber security, information assurance, or information technology require an additional year of general information technology experience to qualify. Appropriate information security or information assurance experience may substitute for the bachelor's degree on a year-for-year basis; an associate's degree requires an additional two years of general
information technology experience.
**Experience solely in information security or information assurance may substitute for the general information technology experience.
Preferred Qualifications:
• Certifications in one or more of the following:
o Project Management Professional (PMP)
o Information Security Fundamentals (e.g. Security+, GSEC)
o Information Security and Management (e.g., CISSP, CISM, CCISO, CCSK)
• 1+ years’ experience in one or more of the following:
o Working as a subscriber/customer relationship manager
o Developing reports and customer facing documentation
o Creating and maintaining procedure and training documentation
• Strong understanding of enterprise IT environments, including but not limited to system administration, network architecture, operating systems, endpoint detection and response tools, and network-based security solutions (e.g., IDS/IPS, firewalls).
• Strong understanding of the foundations of Information Security, such as the CIA triad, information classification, identity and access management, risk management, vulnerability management, secure architecture and engineering, network security, software development security, etc.
• Excellent oral and written communication skills including the ability to clearly articulate information technology and information security concepts to a varied audience to facilitate wide understanding.
• Demonstrated critical thinking, problem solving and analytical skills.
Duties Description Under the direction of senior leadership within the Cyber Command Center, the incumbent will serve as a Subscriber Relationship Manager responsible for providing coordination efforts enabling the onboarding and continued subscriber relationship management with NYS Security Operations Center (NYSOC) subscribers. The NYSOC serves as the nerve center for joint local, state, and federal cyber efforts, including data collection, information sharing and response. NYSOC subscribers consist of a variety of local and state level government entities and is still growing rapidly. The incumbent will be responsible for ensuring the smooth transition of a new subscriber onto the service, that subscriber needs are being met, and that any concerns are handled swiftly and efficiently.
This position requires the incumbent to possess excellent organizational and customer service skills, as well as a solid understanding of cybersecurity and NYSOC service offerings. Additionally, this position requires an incumbent to act with a great deal of independence in alignment with agency and upper-level management strategic direction.
Due to the nature of the work performed by the NYSOC, this position may require availability during off-shift hours to ensure appropriate response to security incidents or other critical activities as needed.
Duties include, but are not limited to:
• Coordinate the onboarding of subscribers to the NYSOC and ensure a smooth transition onto the service.
• Provide robust subscriber relationship management, serving as a main point of contact for subscriber requests or concerns.
• Meet with other teams within the NYSOC and ITS to advocate on behalf of subscribers and collaborate to develop solutions that meet their needs.
• Develop a solid understanding of NYSOC services and the benefits they provide to current and prospective subscribers.
• Track any new requests or issues raised by subscribers until they reach completion.
• Communicate with subscribers to gauge their level of satisfaction with NYSOC services and identify areas that may need improvement.
• Create and maintain onboarding documents, procedures, and NYSOC promotional materials for use with subscribers.
• Participate in the development and maintenance of NYSOC standard operating procedures and performance standards.
• Oversee the work performed by the team to ensure goals are being met.
• Perform the full range of supervisory responsibilities.
Additional Comments Background check and fingerprinting are required.
This posting may be used to fill multiple positions.
Additional details on work shift will be discussed at time of interview.
*Please note, this position may be filled in either Albany, NYC, or other locations statewide.
Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
• Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to thirteen (13) days of paid vacation leave annually
• Up to five (5) days of paid personal leave annually
• Up to thirteen (13) days of paid sick leave annually for PEF
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• Up to 50% telecommuting
• And many more.
Some positions may require additional credentials or a background check to verify your identity.
Email Address postingresponses@its.ny.gov
Address
Street Office of Information Technology Services
Human Resources Services - Swan Street Building, Core 4, Floor 1
Notes on ApplyingTo apply, please submit a resume and cover letter indicating you are applying for Information Technology Specialist 4 (Information Security) Ref #5769-25R and include the vacancy ID. In your cover letter, please clearly indicate how you meet the minimum qualifications for this position. Your Social Security number may be required to confirm your eligibility.
Some positions may require additional credentials or a background check to verify your identity. Selected candidates who are new or returning to NYS service may be required to pay for fingerprinting fees. New York State is an equal opportunity employer.