NY HELPYes

AgencyAttorney General, Office of the

TitleInformation Technology Specialist 1 (NY HELPS)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $50678 to $64693 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 10 British American Blvd

City Latham

StateNY

Zip Code12110

Duties Description The Information Technology Specialist 1, SG14, will be a member of the Service Desk team in the IT Client Services section. The incumbent will be responsible for customer support, desktop and software support, asset inventory tracking, and participating in enterprise-wide software and hardware initiatives. Travel to Office of the Attorney Generals (OAG) regional offices in NYC and downstate may be occasionally required. The duties of this position include, but are not limited to:
• Provide courteous level 1 and 2 support to end users through our phone and email system within the OAG’s internal IT Call Center.
• Monitor, document and update incidents as needed within the Service Now ticket tracking system.
• Review and refer unresolved issues to the appropriate 2nd level groups for resolution.
• Follow up with IT groups on aged tickets to ensure they are being properly followed up on with the customer.
• Provide a proficient working knowledge of the Windows OS in a Windows Active Directory environment.
• Provide end user support for Microsoft O365 and the suite of Microsoft applications (Outlook, Word, Excel, OneDrive).
• Assist the end user in virtual teleconferencing software (MS Teams, WebEx and Zoom).
• Troubleshoot 3rd party and custom software application products installed on AG equipment.
• Assist in creating user documentation and knowledge base articles.

Minimum Qualifications NY HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. At a later date, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Non-Competitive Minimum Qualifications:
• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science;
OR
• One year of experience in information technology. Qualifying Experience: artificial intelligence; automation; business/systems analysis; cloud computing; computer installation; diagnosis and repair; computer programming; cybersecurity/information assurance; data analytics; database administration, design and management; design and development of geographic information systems; design and development of computer aided drafting applications; digital forensics; informatics; information technology; IT customer support and training; interactive user experience (UX); internet/intranet development, design, and maintenance; knowledge management; network management; program design; program testing; project management; server management; storage management; systems management; technical writing; telecommunications; virtual technology.

Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.

Preferred Qualifications:
• Strong interpersonal, written and oral communication skills
• Ability to work with minimal supervision
• Customer service experience
• Strong organizational skills and attention to detail
• Experience installing, testing and troubleshooting computer hardware

Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.

Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace diversity.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau

Telephone 518-776-2500

Fax

Email Address hr.recruitment@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

Notes on ApplyingTo apply, please submit a cover letter that includes a statement describing how you meet the minimum qualifications and a resume to hr.recruitment@ag.ny.gov. Please be sure to include the Vacancy ID # 176056 and job title in the subject of your email.

Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace diversity.

For more information about the Attorney General's Office visit www.ag.ny.gov.