NY HELPNo

AgencyHealth, Department of

TitleHealth Systems Specialist 3 - 46226

Occupational CategoryAdministrative or General Management

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Center for Residential Surveillance, Division of Residential Support, Centralized Complaint Intake Program Complaint Resolution Unit

875 Central Avenue

City Albany

StateNY

Zip Code12206

Duties Description The Centralized Complaint Intake Program, Case Resolution Unit is responsible for conducting off-site investigations, conducting quality assurance reviews of onsite investigations, and serving as a liaison with the Long Term Care Ombudsman Program (LTCOP). The incumbent will conduct impartial quality assurance reviews in accordance with Center policies and procedures. Ensuring the maintenance of a confidential process, the incumbent will review all relevant records related to complainant appeals and pertinent documentation related to the appeal. They may also conduct witness interviews. Using this information, the incumbent will determine whether evidence supports the on-site surveillance findings and make recommendations to address them, identifying the need to support and reeducate surveillance staff, if applicable. The incumbent will also identify potential areas for improvement and identify opportunities for better communication and training across programs, as well as identify any weaknesses in the governing processes or policies and make recommendations for improvement. The incumbent will serve on the Center’s Quality Assurance and Performance Improvement Committee, attending meetings as scheduled. As a member of the Committee, the incumbent will serve as a transformational leaders and support a positive work culture, identify opportunities for quality, process and performance improvement, provided expertise to guide projects, participate in specific tasks as agreed upon by committee members, identify opportunities for growth, provide timely feedback with request for information and participation and participate in ad-hoc subcommittees and workgroups in alignment with their area of expertise. As assigned, the incumbent will conduct off-site surveys of long-term care providers throughout the state, perform provider and patient interviews, review provider-developed materials for appropriateness, and collect evidence to support findings. As a member of an interdisciplinary team, the incumbent will assist in tracing and investigating complaints filed by members of the Long Term Care Ombudsman Program and facilitate discussions with Program staff to provide technical assistance and education in alignment with their area of expertise. The incumbent will complete other duties as assigned, including supporting support emergency preparedness activities and/or initiatives.

Minimum Qualifications Permanent Transfer Candidate: current NYS employee with one year of permanent or contingent permanent competitive service as a Health Systems Specialist 3, G-23 or current NYS employee with one of year of permanent or contingent permanent competitive service in a title Grade 21 or higher and eligible for transfer under Section 70.1 or Section 52.6 of civil service law.

Provisional Promotion Candidates: Current NYS DOH Employee or Office of the Medicaid Inspector General with one year of permanent or contingent-permanent, competitive service as: Community Nursing Services Consultant (Home Health Services), Fire and Safety Representative, Health Care Surveyor 2 (Nursing), Health Systems Specialist 1, Health Systems Specialist 1 (Emergency Medical Care), Health Systems Specialist 1 (Funeral Directing), Health Systems Specialist 2 (Physical Therapy), Health Systems Specialist 2 (Nutrition), Health Systems Specialist 2 (Social Work), Hospital Nursing Services Consultant, Regional Medical Care Administrator, Senior Nutrition Services Consultant, or Senior Sanitarian.

Preferred Qualifications: Ability to evaluate records against applicable laws and regulations and ability to gather data as needed for reports and recommendations. Excellent organization, interpersonal and oral and written communication skills. Ability to interpret regulations and policies and produce quality guidance documents for all audiences. Federal Surveyor Minimum Qualifications Testing certification. Ability to prepare reports and develop, implement, and maintain policies, procedures and educational trainings or other resources.

Additional Comments Provisional Promotion candidates will need to take and pass the next holding of the Civil Service exam and be immediately reachable on the resultant eligible list.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more...

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Group

Telephone 518-486-1812

Fax 518-473-3395

Email Address resume@health.ny.gov

Address

Street ESP - Corning Tower

Room 2217

City Albany

State NY

Zip Code 12237

Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference BV/HSS3/46226 included in the subject line or by mail to Human Resources Management Group, BV/HSS3/46226, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.