NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 3

Occupational CategoryOther Professional Careers

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address W A Harriman State Office Campus

City Albany

StateNY

Zip Code12227

Duties Description •Elicit business requirements and rules from subject matter experts and stakeholders;

• Create, validate, and maintain process documentation such as Business Process Documents and Detailed Design Documents,, business rules, and additional specifications (including flow charts, process models and technical specifications);

• Working closely with program and IT staff, stakeholders, and Business Analysts from other units;

• Planning and performing system research and gathering information;

• Participating in the design and development of the to-be state, identifying and documenting changes;

• Developing test conditions and scenarios;

• Testing system functions and documenting results;

• Identifying and reporting defects;

• Evaluating solution performance against business goals and objectives;

• Assisting with developing training and user support materials;

• Demonstrate strong, professional, respectful communication skills, both verbally and in writing; and

• Oversee and supervise project team(s) consisting of project analysts and testing support staff

• Adhere to the Department rules and policies including Code of Conduct, ethical practices, time and attendance rules and regulations.

Minimum Qualifications Eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.

Additional Comments Work hours to be discussed.


New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

Some positions may require additional credentials or a background check to verify your identity.

Name Tax.sm.RecruitmentTeam2@tax.ny.gov

Telephone

Fax

Email Address Tax.sm.RecruitmentTeam2@tax.ny.gov

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified candidates should submit a cover letter stating current title and how you qualify with a resume to the email address above.

Please reference the job title, vacancy ID, and Systems Innovation Division in the subject of your response.