Review Vacancy
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitTeamsters Local 456 (Thruway Authority)
Salary RangeFrom $54762 to $74131 Annually
Duties Description Under the supervision of a Senior Administrative Analyst, a Program Aide will perform job duties including:
- Research customer accounts based on escalated toll payer requests
- Communicate with toll payers by phone and email
- Work cooperatively with a team of 2-3 other Program Aides
- Educate customers on the benefits of E-ZPass
- Take payments for outstanding tolls
- Work on various other projects based on developing priorities.
In addition the Program Aide may include support to the following program areas:
- Electronic Tolling Customer Service (E-ZPass and Tolls by Mail)
- E-ZPass On-the-Go Retail Program
- Violations and Collection Enforcement
Minimum Qualifications 1. TRANSFER QUALIFICATIONS FOR CURRENT STATE EMPLOYEES: Current New York State employee with one year or more of qualifying permanent service allocated to a Grade 11 or above and eligible for transfer under Section 70.1 of the NYS Civil Service Law.
Additional Comments This is a Teamsters position. The NYS Thruway Authority offers an extensive benefits package, including but not limited to paid time off, sick leave incentive, membership to the NYS Retirement System, and 90% tuition assistance.
We offer FREE onsite employee parking.
Telecommuting availability and work hours will be discussed at time of interview.
ADDITIONAL PAY INFORMATION:
The salary range for this position includes all applicable annual components of pay which are:
Base Pay Range from Hiring Rate $47,762 up to Job Rate $67,131.
Recruitment & Retention Pay: $7,000.
ELIGIBILITY FOR EMPLOYMENT: All potential candidates for this position must be legally eligible to work in the United States at the time of appointment and throughout your employment with the New York State Thruway Authority. If appointed, you will be required to produce documents that verify your identity and authorization to work in the United States, as required by the Federal Immigration Reform and Control Act of 1986, and the Immigration and Nationality Act.
Please be advised, the New York State Thruway Authority does not use eVerify, and we are unable to provide sponsorship for employment visa statuses (i.e. H-1B, Self-Sponsorship, STEM OPT).
The New York State Thruway Authority is an Equal Opportunity Employer. All individuals including women, people of color, LGBTQIA+, people with disabilities, and veterans are encouraged to apply. New York State Human Rights Law prohibits discrimination based on age, race, creed, color,?national origin, sexual orientation, military status, familial status, citizen or immigration status, sex, disability, marital status, gender identity or expression, prior arrests, prior conviction records, predisposing genetic characteristics or domestic violence victim status. The Thruway Authority is committed to a workplace free from discrimination based on the referenced characteristics and other federal and state protected characteristics.
The New York State Thruway Authority provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Bureau of Accessibility, Equity, Diversity and Employee Engagement at accommodations@thruway.ny.gov or call (518) 471-4321.
Some positions may require additional credentials or a background check to verify your identity.
Email Address canvassreply5@thruway.ny.gov
Address
Notes on ApplyingIf interested in this vacancy, please submit a resume and any other documents for proof of eligibility to the contact information in this announcement. You must include the Vacancy ID and Title of the position you are applying for in your email.