Review Vacancy
AgencyInformation Technology Services, Office of
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $118425 to $145039 Annually
Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.
Under the direction of the Deputy Commissioner for Technology (DCT) for DOL the incumbent will be the Director of Client Compute and Internet of Things (IoT) for the Dedicated Support Team for DOL. They will be accountable for the service level agreements and metrics by which each service area is measured. Specific duties include, but are not limited to:
• Lead the design, development, oversight and vision, for DOLs Client Computing and IoT in consultation with CTO teams and provide input into solutions and standards;
• Govern performance of Client Compute and IoT teams through team meetings, review of strategic goals and progress plans. Develop, implement, and maintain the overall management and direction of the units' operations; the managerial, supervisory, and support staff;
• Configure, assign, and monitor priorities, schedules, assignments, workloads, and staffing levels to insure peak operational efficiency. Ensure teams have the tools and bandwidth necessary to complete assigned functions;
• Direct and facilitate continuous process improvements to deliver all Client Compute and IoT solutions quickly and reliably;
• Identifying areas for improvement and implementing plans to address gaps in policies and/or procedures as needed;
• Collaborate and interface with DOL and ITS Leadership on new Agency and Enterprise client compute needs;
• Manage standards and enable subordinate staff in development, implementation, and maintenance of technical designs and procedures in the delivery of client compute and IoT solutions to Agency projects;
• Contribute to leadership meetings with ITS and Agency management in coordination and support of large projects;
• Work with the DCT in developing and maintaining the annual personal and non-personal services budget and spending plan for this area;
• Interact with internal and external clients, senior executives, to identify, analyze and prioritize business initiatives, enhancements, and issues;
• Contribute crucial technical and in-depth business knowledge as senior subject matter expert;
• Play an active role in staff development through assignments, training, guidance, and mentoring;
• Function as a senior level lead on-call, requiring on-call availability to address priority 1 issues within DOL, and participate in resolution of major disruptions, malfunctions, and recurring problems which impact agency operations;
• Perform the full range of managerial and supervisory duties.
Preferred qualifications:
• Five years of progressive experience in technology leadership, particularly in the following areas: end user support, automated software distribution/patching, virtual desktop platform support, setting configuration standards, supporting and configuring IoT devices and solutions.
• Two or more years of senior leadership experience in leading cross-functional teams.
• Excellent interpersonal skills: able to work across business lines at senior levels to influence and effect change to achieve common goals.
• Analytical skills: outstanding analytical and problem-solving abilities with an understanding of statistical analytics and how data is used to enable informed decision making, identify opportunities for better business outcomes.
• Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists; able to sell ideas and process internally at all levels.
• Proven record of effective leadership, including the ability to balance team and individual responsibilities; building teams and consensus; getting things done through others not directly under their supervision; working ethically and with integrity.
Expected Travel to be 10% yearly.
Minimum Qualifications Eight years of experience in computer science, information technology, or a related field, including two years of supervisory experience or one year of managerial experience.
The following degrees may substitute for the general experience as indicated:
• Associate’s degree and seven years of experience.
• Associate’s degree including 15 semester credit hours in computer science and six years of experience.
• Bachelor’s degree and six years of experience.
• Bachelor’s degree including 15 semester credit hours in computer science and five years of experience.
• Master’s degree in computer science or related field substitutes for an additional year of experience.
• Doctorate in computer science or related field substitutes for an additional 2 years of experience.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Swan Street Building, Core 4, Floor 1
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.