NY HELPNo

AgencyMotor Vehicles, Department of

TitleMotor Vehicle Program Manager 1, M-1

Occupational CategoryAdministrative or General Management

Salary Grade661

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $93659 to $118388 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County New York

Street Address 6 Empire State Plaza

City Albany

StateNY

Zip Code12228

Duties Description To serve as the Director of Issuing Office Support (IOS). The duties of the position include, but are not limited to:

• Act as a subject matter expert (SME) for the Driver and Registration project
• Work with various stakeholders (for example, local state and federal agencies, vendors, industry partners, ITS, state and county run issuing offices, county clerks, various DMV business units, Operations Management, DMV Executive Management, etc.) on policy and procedure issues
• Update Operations management and DMV Execs on various initiatives and issues
• Participate on project teams as Operations’ subject matter expert (SME)
• Participate on the Clerk and DO Service Center Transformation project
• Establish qualitative and quantitative work standards for the unit, revising work priorities and assignments as needed
• Conduct staff meetings
• Coordinate training within the unit
• Provide guidance to supervisors in planning, organizing, scheduling, and coordinating work operations and procedures for their individual areas, working with them to resolve issues
• Review new and revised procedures, providing comments and recommendations to management
• Identify significant operations or staffing problems and advise higher-level management
• Resolve problems and respond to more complex questions that cannot be settled at a lower level
• Ensure correspondence is addressed timely
• Ensure the phone unit is responding to inquires accurately and timely
• Ensure issuing offices are informed of changes to systems and procedures
• Resolve personnel issues
• Hire staff

Minimum Qualifications Current NYS employees with one year of permanent service in a G-23 title or higher eligible for transfer under Section 52.6 of the Civil Service Law, or reachable on the Motor Vehicle Program Manager 1, M-1 eligible list.

Additional Comments Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.

There are many benefits to working for the DMV! Including:
o Paid Leave
o Paid Holidays
o Pension
o Health Insurance
o Dental & Vision Coverage
o Flex Spending
o Voluntary 457B Retirement Saving Program
o Health Care Spending Account
o Tuition Assistance Programs
o Public Service Loan Forgiveness Program
o Transportation Savings Program
o Employee Assistance Programs
For additional information about the benefits of being a state employee, visit the Office of Employee Relations website at https://oer.ny.gov/employee-benefit-programs.

The Department of Motor Vehicles is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact ReasonableAccommodations@dmv.ny.gov

DMV is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.

Some positions may require additional credentials or a background check to verify your identity.

Name Brittany Fila

Telephone

Fax

Email Address Brittany.Fila@dmv.ny.gov

Address

Street 6 Empire State Plaza

City Albany

State NY

Zip Code 12228

Notes on ApplyingSend a cover letter, referencing the Vacancy ID noted at the top of this posting, along with your clear and concise resume stating your current Civil Service title, if applicable, and indicating how you believe you meet the qualifications for appointment.

Please note: Candidates applying from outside DMV may be asked for their Social Security number to verify NYS employment history and transfer eligibility.