Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 4 - 10263
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $96336 to $121413 Annually
Duties Description The TA 2 (Incident and Change Manager) will serve under the Director of Product Operations, working within a team responsible for ensuring the reliability, availability, performance, and operational excellence of ITS products and services. This role will be a key contributor to operational processes such as Incident & Problem Management, Change Management, and Release Management, with a focus on high-severity incident command and coordinated release and deployment engineering. This role supports: Incident & Problem Management, & Release & Deployment Engineering.
Key responsibilities include:
Coordinate and execute the Incident Management process, ensuring timely resolution of critical incidents (SEV1/SEV2) and effective communication to stakeholders.
Lead high-severity incident command, driving RCA (Root Cause Analysis) and identifying effective remediation pathways.
Develop and maintain incident response plans and procedures.
Analyze incident data to identify trends and patterns and proactively address potential issues.
Coordinate and execute Problem Management, identifying root causes of recurring issues and implementing preventative measures.
Manage the Change Management process, ensuring that all changes to ITS products and services are properly planned, tested, and implemented with minimal disruption to users.
Review and approve change requests, assessing potential risks and impacts.
Maintain a change calendar and communicate upcoming changes to stakeholders.
Ensure compliance with change management policies and procedures.
Oversee the Release Management process, coordinating the release of new features, updates, and bug fixes to ITS products and services across cloud and on-premise environments.
Work closely with product development and engineering teams to plan and execute releases, including coordinated deployments.
Manage release communication and documentation.
Lead deployment validation and readiness certification processes.
Communicate effectively with stakeholders at all levels of the organization.
Provide regular updates on operational performance and initiatives.
Ensure that documentation is up-to-date and readily accessible.
Perform the full range of supervisory responsibilities.
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Swan Street Building, Core 4, Floor 1
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.