NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 3

Occupational CategoryOther Professional Careers

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 299 Old Niskayuna Rd (Wade Rd)

City Latham

StateNY

Zip Code12110

Duties Description Under higher level supervision, the Taxpayer Services Specialist 3 will provide guidance and administrative and technical assistance to a team, for the day-to-day activities for one or more units within a section. Activities include but are not limited to the following:

•Supervise, plan, organize and adjust staff work assignments to avoid backlogs meet deadlines, and monitor daily reports. Also, evaluate and monitor staff productivity, work performance and time and attendance using existing quality assurance procedures;

•Review and give guidance to staff regarding the more technical, complex issues associated with the workload of the unit;

•Make recommendations to management for process improvements;

•Review and disseminate changes in department, division or bureau policy or procedures to subordinate staff;

•Identify training needs and may personally develop and conduct formal classroom or on-the-job training for staff;

•Review and make determinations on appeals filed by homeowners regarding eligibility for property tax freeze, property tax relief and STAR checks.

•Effectively (accurately, clearly, concisely and timely) communicate verbally and in writing with taxpayers, taxpayers' representatives, division managers, all levels of subordinate and other Department staff;

•Write performance evaluations, and assist in counseling and disciplinary actions as necessary;

•Evaluate and monitor operations; establish priorities to ensure that the program operates at optimum capacity; develop quality control methods and procedures; evaluate staff efficiency and adjust work assignments as necessary to improve operations and avoid backlogs;

•Analyze data and develop written reports for management;

•Utilize the information from various departmental systems and software to enter data, gather information, produce reports, access files and databases;

•Effectively work with counterparts or organizations within and outside of the department;

•Adhere to the Time and Attendance rules and regulations of the Department

Minimum Qualifications The selected candidate must be eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.

Additional Comments New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Some positions may require additional credentials or a background check to verify your identity.

Name Tax.sm.RecruitmentTeam6@tax.ny.gov

Telephone

Fax

Email Address Tax.sm.RecruitmentTeam6@tax.ny.gov

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified Candidates should submit a letter of interest and resume, including current title and how you qualify. Please reference the vacancy ID number, job title and the Office of Real Property Tax Services Division with your response.