Review Vacancy
TitleCustomer Service Program Specialist 1
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $66951 to $85138 Annually
Duties Description NYSIF is seeking a Customer Service Program Specialist 1 to oversee the Assistant Insurance Fund Services Representatives in the Disability Benefits (Underwriting) Department.
Responsibilities include, but are not limited to:
• Developing and facilitating training for AIFSR staff.
• Creating and maintaining policies and procedures.
• Managing daily workflows, assigning tasks and managing resources to meet operational deadlines.
• Handling complex matters.
• Evaluate team performance metrics, completing routine audits to ensure quality and efficiency are maintained.
• Conduct regular team meetings to communicate objectives, share updates, and foster a collaborative environment.
• Involvement in department projects and initiatives.
• Responsible for the review of internal and external customer interactions, especially in cases where issues have reached critical incident levels and will report to a manager in the DB (Underwriting) Department.
Minimum Qualifications • Six years of business experience, including four years of customer service experience; OR
• An associate’s degree and four years of business experience, including two years of customer service experience; OR
• A bachelor’s degree and two years of customer service experience; OR
• A master’s degree and one year of customer service experience' OR
• A Juris Doctor (JD) degree.
Please be advised that the New York State Insurance Fund (NYSIF) does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. NYSIF is not currently enrolled in eVerify, which is a requirement for certain types of employment verifications.
Preferred Qualifications:
• Proven experience in a supervisory or leadership role, preferably in the insurance industry
Additional Comments For candidates new to NYS, the starting salary for this position will be the bottom of the range displayed and is not subject to negotiation. For candidates that are current NYS employees, salaries are calculated in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.
Fringe Benefits:
• Competitive compensation
• Future career growth potential
• Open and supportive team-based environment
• Plentiful vacation, personal, and sick time off
• Paid state and federal holidays
• Affordable health insurance plans
• Dental and vision benefits provided at no additional cost
• Retirement options
• Public Student Loan Forgiveness (PSLF)
• Possibility of telecommuting, flextime, and Alternative Work Schedules (AWS)
About NYSIF:
For more information about NYSIF, including our mission, commitment to diversity, equity, and inclusion, and efforts to fulfill Executive Order 31, please visit www.nysif.com.
If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com.
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