NY HELPNo

AgencyHigher Education Services Corporation

TitleStudent Assistant

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeNS

Bargaining UnitAPSU-Agency Police Services Unit (PBAofNYS)

Salary RangeFrom $21 to $21 Hourly

Employment Type Part-Time

Part-time Percent 50%

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 18.75

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 99 Washington Ave

City Albany

StateNY

Zip Code12255

Duties Description Duties include, but are not limited to the following:

1.Monitor shared email boxes for correspondence and documentation.
2.Draft well-written email responses to inquiries from students, parents, college administrators and HESC staff regarding award status, issues with documentation, and/or to request additional information.
3.Ensure all documentation is received by the applicable deadline, is complete, includes signatures and meets program requirements.
4.Use databases as needed to validate the student meets the program eligibility criteria and Process documentation.
5.Save documents in appropriate shared folders and database. Update individual student records for grant and scholarship programs based on supplemental documentation received.
6.Maintain spreadsheets and databases to catalog documentation and status
7.Make eligibility determinations based on established criteria for each grant and scholarship program and update the appropriate database with the student’s status.
8.Use database to look up student account records and status as requested.
9.Route emails as needed to other business units and escalate issues to supervisor.
10.Perform follow up activities to determine status and close out emails.
12.Perform other duties as assigned.

Minimum Qualifications • Currently enrolled in a higher education institution
• Excellent problem-solving and critical thinking skills.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize tasks, in a fast-paced environment.
• Proficiency in Microsoft Office Suite and WebEx.

Additional Comments *NOTE: Qualifying candidates must be available to work part-time through the end of the current semester and full-time, 37.5 hours per week once the current semester ends. It is anticipated that candidates will begin full-time employment mid to late May.

Some positions may require additional credentials or a background check to verify your identity.

Name Higher Education Services Corporation

Telephone (518) 474-7556

Fax (518) 473-6685

Email Address resumes@hesc.ny.gov

Address

Street 99 Washington Ave

City Albany

State NY

Zip Code 12255

Notes on ApplyingMETHOD OF APPLICATION: Apply by submitting an updated resume and cover letter to Human Resources via e-mail at resumes@hesc.ny.gov with the subject line “Student Assistant 3988” by the filing deadline listed in this posting.